A Palazzo Busdraghi Residenza d'Epoca

Charming apartment right in the centre of town. Because it is so central, it can be noisy, but they considerately left earplugs in the bedroom. The electrics were a bit of a challenge as the building is so old, the plug sockets didn't match our european adapters, but there were 2 converters that we could use. The other thing to mention is the steps to the front door and the fact that reception is about 200 yards away in another building. This is not suitable for people with a disability or mobility issues, we struggled to get the bags up the steep stairs. But the cost and location were really good.

Central location on a main, pedestrian-only street. Charming old building, full of character and nicely furnished. Marta and Ingrid were very welcoming, kind and helpful hosts. Breakfast was superb, lots of tasty things to choose from, and they went the extra mile to provide an individual requirement. Would definitely stay again.

Hotel is in a great location. Beautiful old building entered via a courtyard. Lovely room, yummy breakfast and an amazing host Marta who was so gracious, kind and helpful. She gave great recommendations and provided early breakfast as I had to leave before scheduled breakfast time

The hotel was a fabulous example of Lucca - the entrance door was 15th century, the room decor was typical of the period, yet with clean, modern facilities, and the lady managing, Ingrid, was so helpful and kind. Breakfast was just lovely. Fantastic stay to start our holiday.

We had a lovely stay at A Palazzo Busdraghi Residenza d’Epoca in Lucca. The location is incredibly central—right on one of the main streets inside the walls, which made it very convenient to explore the city on foot. That said, being on a main road means it can be a bit noisy at times, but that’s to be expected in such a lively, historic area. The building itself is full of character, as you’d expect from an old palazzo, with a few quirks here and there. Still, it’s a comfortable and reliable place to stay, and the charm far outweighs any minor inconveniences. One major highlight was the hospitality. Ingrid and Marta were absolutely wonderful—so helpful and welcoming. They made excellent restaurant recommendations, helped us reserve dinners, taxis, and even arranged outings. Their assistance made our trip much smoother and more enjoyable. Breakfast each morning was a light selection of pastries and included in the stay, which was a nice touch before heading out for the day. There’s also private parking available about 5–10 minutes away by foot, which was convenient for us as we had a car. Overall, A Palazzo Busdraghi is a solid choice if you’re looking for a central base in Lucca with personalized service and local charm!

This hotel was in a perfect location. It was a 30 minute cab journey from Pisa but worth the journey to be in this beautiful city. Amazing restaurants no more than a 10 minute walk. The lady who ran this hotel was friendly and could not do enough for us, we checked in early as our rooms were ready, she advised us on our restaurant reservations, recommending a better one for our Saturday night (which was amazing). Rooms were clean and airy. Our only one issue was the stairs in our room. Both me and my husband slipped down them, we mentioned this and she said she would consider putting a strip on the bottom stair. Breakfast was perfect for our needs. A lovely stay, I would stay here again.