For the price point, I feel like the hotel is missing some amenities. No room service. Mini fridge in the room but no microwave. Water at $7/bottle but during my 6 night stay, I only got one bottle...never replenished. I had an executive suite in the East Tower and it clearly needs an upgrade. The grout in the bathroom shower was gross. Now, having said all of that, the staff were friendly. The restaurants are amazing... especially Swizzle, and the layout is easy to navigate. Plenty of space for large groups and they do the "conference food and rooms" thing well. Meh. Middle of the road for a high end price.
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