Hotel London Kensington and Chelsea

A shower without a door or a curtain is not avant-garde, it’s not modern, it’s not even clever; it’s just a headache and inconvenience for hotel guests and cleaning staff alike.  The faucet in the shower is very modern. Two knobs, one which turns the water on, and the other which selects whether the water comes out of the fixed shower head above, or the movable shower wand. Choose wrong and enjoy a blast of ice cold water from above.  This is not something a person wants to figure out when they step into the shower first thing in the morning.

This hotel offers decent value for money with standard amenities and satisfactory breakfast options. However, I was deeply disappointed by their post-check-out protocol regarding forgotten items. During my stay, I left several opened and unopened food items in the room's refrigerator. Unfortunately, the staff disposed of or retained these items without attempting to notify me—a stark contrast to my recent experience at a rural Liverpool hotel, where the front desk promptly informed me about a forgotten perfume. While the financial loss here was minor (around £30), the lack of communication reflects poorly on customer care standards.  For a reputable establishment in London, such oversight is unexpected. I urge management to revise their policies: a simple message to guests about abandoned belongings would greatly improve trust and professionalism.

Excellent service, location, decor, and quality fo rooms. When I first checked in, I noticed the hot water was not running. Within less than an hour I the hot water issue was corrected; the staff were pleasant, professional, friendly, and indeed went above and beyond regarding service.

Excellent location for proximity to Royal Albert Hall. Staff very accommodating and we were able to choose a very quiet room which although had views over the back, was peaceful and very clean. Breakfast was buffet style and plenty of choice. Would definitely use again.

Expensive, but super top-notch hotel. One of the best in London. Location in the heart of Chelsea perfect for those on a shopping spree or who want to experience the 'high life' in London. Super central so everything else (Theatres, Palaces, etc.) are all easy to walk or cab to.

The area is very large. It is the first time to live in such a big house in the Chelsea area. You must know that the price of slone square or Queen's Gate is about 10 square meters. There is heating, washing machine, simple kitchen, TV and wifi in the house are also very good, self-check in with a password. It is not recommended to have a high floor if you have a lot of luggage, the stairs are steep and there is no elevator.

Location was handy to transport. Unit was clean, spacious and very well presented. The bed was comfortable.

The location is so great! It's only a three-minute walk from Kensington subway station! It's so convenient to travel! The hotel is clean and comfortable, and the air conditioning and internet are great! We spent a few unforgettable days in London. There is a hamburger street around, and there are many hamburger restaurants! There is a Marks & Spencer supermarket not far from the hotel, which has everything you need to buy. There is also a bus stop one minute away from the hotel, which can go to London's ”Global Harbor”! The surrounding area is very safe, and there are no motorcycle gangs! The hotel staff are very nice! Finally, the hotel's Western breakfast is a set meal, which I think is delicious!

Aged facilities from the carpet to the lift, but the last straw was dusty bedsheets and pillows. I couldn’t sleep well but it was too late by the time we checked in. When we asked to change the sheets the next morning, it was only done after repeated reminders. I liked the rather convenient location with several cafes and stores just outside the hotel but the cleanliness of the hotel left much to be desired.

For this large property, the rooms are too small. It gets you a feel of being in an London Underground train - tight. The bathroom and shower area were small. The bed was shaky. One of the lower standard of Hilton I have stayed. Location wise, it was relatively close to the tube and bus stop, but still relatively far from the city center.