Comfort Inn London - Westminster

Nasty, dirty, pictures are different from what it is, worst hotel I’ve ever been. Should be called a Hostel. Avoid this place at all cost. The room is very small. The bathroom is small and everything gets wet when you shower. Yo can take a shower while seating on the toilet.

hotel closed with out letting me know booked and payed 7 days found out on google that closed. now no responds from them or choice reservation which can not refund or anything! over $900 i paid.so if anyone knows how to reach this hotel please leave a review with info or flood the internet with bad reviews!

Didn’t even stay the night and checked out after my mum and I had been to winter wonderland. The room was a complete health hazard, mould all over the bathroom (if you can call it that) and there was an awful smell which made you want to hold your breath. We asked for another room but was told the hotel was fully booked (fair enough) but the receptionist messaged his manager asking if we could use the emergency room and never received a response so we left. Still awaiting a refund. Location is good but I’d have rather slept in Kings across than in that mould infested room. Also, there was a public toilet right next to the room which you could hear EVERYTHING from… no thanks

Just really really grim. One of the smallest rooms I have ever had the misfortune to stay in (literally 30cm wider than the double bed in it) with a bathroom literally in a cupboard (you have to admire the audacity to even try and fit a toilet and shower in that space). Furnished with furniture that was so chipped, battered or wonky that you wondered whether it had been found in a skip. Carpet was heavily stained and ripped in places. To top it off there were fragments of crisp and grease on the TV remote and rubbish still left in the bathroom.

This hotel was a mega let down. It was nothing like the pictures advertised. (FALES ADVERTISEMENT) This was not a family sized room at all! The room was dirty, freezing cold the heating didn’t work. Damp patches on the ceiling, stains on the carpet and dust everywhere. No remote for the television. The bathroom was a wet room which was cupboard size with electric plugs which I’m sure is a big no no!! it was very unclean, missing grouting between the tiles the toilet was also leaking, the sink plug was covered in rust and the shower curtain looked like it had better days. I don’t know they can justify charging £315. Per night for this s*** heap. It’s not suitable for 1 person to stay in let alone a family. The man on reception on checking in was also useless and was of no help to us at all. We definitely will not be returning to this dump.

Absolutely disgusting, lift broke for the whole stay, and we were on the top floor, we asked the lad where we could get a pizza from, he said give me all your details on your bank card and I will order you one, really, he wouldn't order us a taxi, told us to stand out side and flag one down. Now the room, the bathroom floor had all cracked tiles, light fitting hanging off, the carpet was stained, etc etc, just look at the pictures, go book somewhere else, it was nothing short of faulty towers.

First the positives… The staff are friendly and efficient. Then the negatives. This place was on our company hotel list for this vicinity. It isn’t anymore. It’s a cure for happiness . Imagine transporting yourself back in time to 1953 and you want to experience Rachmanism crossed with a Mexican Jail… That’s just about it.. My room had many features including a window that opened up on to thrown pizza … The floor of the room was at so much of an obtuse angle you thought you were on a ship The TV took 12 minutes to respond to its remote A hobbit inhabited the bathroom No towels arrived on the 2nd night The Walls were so thin the bloke next door was Darth Vader’s heavy breathing cousin…with sleep apnoea The breakfast that was supposed to be wasn’t Worst of all it was £138 In all seriousness do anything you can to avoid this overpriced rip off of an establishment…

The hotel inspector would be out of her depth to change around this hotel. I feel it’s crazy that there isn’t life jackets in the rooms for all guests to survive the in room tsunami that comes with having a shower. Onto the shower it goes through the elements of an artic blast or volcanic temperatures which could potentially leave you with life lasting defects. Very hard hotel to navigate around and find your room, halls and stairs everywhere, people who have stayed here will know what I mean. You feel like you are being led through the crystal maze. If I had of came back to the hotel under the influence of Alcohol god knows how long it would have taken to find our slumber or where we would have ended up. At the end of every corridor we were expecting the twins from the shining. The bed is mega small for a double, we had action packed days and were out like a light at night time and thankfully slept, If we weren’t so tired the size of the bed for 2 people, not getting sleep could have ended in divorce. I didn’t understand the tilted side tables, you couldn’t set anything on them as it would have rolled off probably never to be seen again. When looking out my window I had to double check I wasn’t in Baghdad instead of London. Disgusting yard/alley where a rat wouldn’t even pass through. You will be constantly playing “the floor is lava” if in bare feet, standing on the carpet could lead to losing a foot. I dread to think what the unknown stains are. If you are taking a date to stay here for the evening understand that you will be single the following morning. The reason I gave 2 stars is that the reception team we came across were friendly the bedding was clean thankfully and the location

I had seen a lot of bad reviews about this hotel before staying here . However perhaps some of them are a tad unfair . We stayed for 4 nights The location was fantastic with the hotel being a few minutes walk from the tube. The hotel staff were friendly and welcoming. The housekeeping team did a fantastic job and we had fresh towels every day . Yes the room and bathroom aren’t huge , but in central London I wouldn’t expect them to be. It provided us with a comfortable base to come back to after a day of exploring London.