Ulasan Hampton by Hilton London City

Great hotel on a good location for Tower Bridge. Rohan help me to arrange my room after I book a twin instead of a double ! Great service and good breakfast. Room has a view of the London financial area. Building opposite is under construction but all good.

The hotel is Modern and very clean , very close to the station and central couldn’t have asked for more! ! Breakfast was lovely and made our stay as well and the kind staff

Overall is ok, room is celan, but there was dust fly out when aircon was on, hotel need to do regular cleaning. breakfast was always crowded!

It was nice stay. A bit choked during breakfast due to limited space. The service was okay as well.

Great stay so far. Very friendly check in and also breakfast manager Kanchan. Located close by to the Aldgate east station and near many middle eastern/ Indian eateries. Lots of yummy Indian desserts found as below.

I stayed at Hampton by Hilton London City from October 18 to 19, 2024, and the experience was utterly disappointing. Hilton’s service and management completely failed to meet expectations. Here’s what happened: 1. Overcharged During Check-In: I made a fully prepaid booking through Trip.com for myself and my companion. Despite presenting my Trip.com confirmation, the front desk mistakenly used an unpaid *********** reservation that I never made. This error resulted in me being charged an additional £189 (£139 for the room and £50 as a deposit). I was misled into believing this was a deposit, only to find out later that it was an extra room charge caused by the hotel’s mistake. 2. Refund Promised but Never Delivered: During check-out, I explained the situation to the front desk manager, who acknowledged the error and assured me that the £139 would be refunded. However, despite repeated follow-ups, the refund has never been processed. 3. Compensation Mishandled: The hotel initially offered 5,000 Hilton Honors points and a one-night complimentary stay as compensation. Based on this, I inquired about the points. Later, the hotel claimed the compensation was a choice between the two and refused to provide the complimentary stay. While the points were eventually credited, they are of little value to me, as I clearly communicated that I needed the complimentary stay. 4. Unprofessional Customer Service: Throughout this process, the hotel has shown a complete lack of accountability. From the initial overcharge to the compensation mishandling, I was repeatedly made to bear the consequences of Hilton’s mistakes. The staff’s dismissive attitude and refusal to address these issues have caused unnecessary frustration and disappointment. This stay was a complete failure on Hilton’s part, and it has completely eroded my trust in the brand. For a global chain, Hilton’s repeated mistakes and lack of responsibility are unacceptable. I strongly advise other travelers to avoid this hotel and consider other options. If Trip.com can assist, I would greatly appreciate help in resolving the refund and compensation issues.

This hotel under the Hilton chain is new, clean and a short 5 mins walk from Aldgate East Station which is at the eastern edge of Zone 1 of London's tube system. The room is spacious and comfortable. Great service from the hotel staff, especially Junaid who helped to find and bring me a new kettle quickly when I told the reception that the kettle in my room seemed to have rust at the bottom. Overall, it was a pleasant stay!

Very nice place great service spicily Hotel Manager Rakes very nice person great stay I’m really very happy all the staff is great .

Super nice hotel, good location, hotel room was clean and receptionist are super nice, thank you for having us.

The breakfast is a must try. Especially when buying the breakfast included option. Good!

Close to underground and Tesco, good for family to stay. The breakfast buffet is rich but always the same.

It’s a lovely stay, very good location where near to the tube. Safe around there and nice view.

This is our second stay in this hotel within a month. We wouldn't have returned had it not been its convenient location, cleanliness and scrumptious buffet breakfast. The self help waffle baking is a delight for kids. We won't forget the kindness and hospitality of the entire staff, and here is our sincere gratitude to Junaio, Kans, Rinto, Rahul, Aabha ,and particularly Mr Rakesh who treated us in the most considerate way. I heard that he was not feeling well lately, and I hope he can recover real soon.

Excellent stay! Appreciated the complimentary room upgrade. Very nice touch. Great location from Algate East. Perfect for an overnight stay. Breakfast was delicious