Ulasan Montcalm Royal London House-City of London

It was a good hotel. Main gripe was with the spa. If you don't book it well in advance you can't use it. And even if you do, it's limited to 30 minutes. Pretty pointless.

Great service, great location and overall the hotel is fantastic.

Our room was over the kitchen extraction unit so was quite noisy all night

Great - service from reception was brilliant. Beautiful hotel. Underfloor heating and lovely fluffy dressing gowns a nice touch. Bed an pillows very comfortable. Not so great - tried to order a bottle of wine at the bar. It was £36 but they insisted on adding a service charge which made it £56!! I asked for an explanation as to how that was right but he just said that's the charge (bit bizarre). Ordered 2 glasses instead... The tech in the room is impressive to look at but clunky. The room service was difficult to use. Took 8 attempts to order breakfast. Breakfast arrived quick but no salt/pepper. Paid £5 tray charge but then had to pay an additional £6 service charge. So breakfast cost £30 and wasn't amazing (veg breakfast included 2 Linda McCartney sausages I expected something a bit better given the price). Either far too warm or too coldbl in the room and AC very noisy. Headboard was ripped in places.

Service was fantastic and the rooms were very spacious and very clean

Luxurious and modern.

Room was too noisy. The spa was very dirty, too small and overall in a bad condition. The spa was one of the main reasons we booked this hotel. The food at the restaurant was not good enough for a 5-star hotel which explains why it is always so empty when we walk pass it. It doesn't deserve 5-Stars at all, it might have all the amenities for a 5-Star but not what you would expect for a 5-Star hotel.

Woken up in the middle of the night by maintenance works. Staff is nice but I find them to be very slow and hard reach.

Hotel in a great location. Only downside you have to book an appointment to use the swimming pool

Lovely hotel with gym sauna and pool. The hotel staff are very helpful and friendly.

Terrible stay, children are not allowed in the swimming pool I stayed at this hotel with my newborn and wife for New Year there was no seating areas Baby got woken up multiple times throughout the evening Would definitely not be going back

Check in team were friendly and provided lots of helpful information. The room was very nicely set out but unfortunately was dirty. The towels had marks on them, the bed sheets may not have even been changed as I found multiple hairs on them, and there was stains on two out of the four pillows. We checked in late and needed to get up early so my wife and I could not be bothered to complain that evening; based on how friendly the staff were at check in, I do imagine that had we raised this issue it would have been resolved. I hope this was a one time oversight on the cleaning front because as I previously mentioned, everything else to do with the hotel was well maintained.

All staff were attentive and the maitre d at breakfast in particular made my daughter (4 years old) feel really special.

Lovely hotel with an amazing cocktail lounge at the top. Excellent service. We were upgraded to suites, which was a lovely gesture. Cleaning could have been better in the bathroom with marks on the floor and ledge.