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Ulasan terverifikasi
Lokasi4.2
Fasilitas4.2
Layanan4.2
Kebersihan4.2
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Buruk(7)
Jasmine
Apartemen Standar 1 Kamar Tidur
Menginap di Mar 2024
Teman
1 ulasan
4.0/5
Luar Biasa
Diposting pada 23 Mar 2024
The environment was great as is clean …very convenient
We booked to stay here for 20 nights with a 6 month old baby. In advance of this, I had emailed asking to confirm the suitability of the cot and high chair. I was assured they were suitable by the hotel management. Upon arrival, we found out this was NOT the case, the cot was supplied with a soft pillow and the high chair was unsafe for a small baby. We asked for a safe cot mattress and were provided with a stained old mattress that didn’t fit the cot frame. Completely unsafe and dangerous for a small baby. The property also changed the high chair to other dangerous options, despite a discussion on what is a safe high chair needs to be for a small baby. Perhaps these chairs were fine for older infants but certainly not for a baby. After some discussions with management, who seemingly couldn’t (or didn't want to) understand what is safe for a young baby, we were forced to go and buy our own equipment. We requested to leave the property and were denied any chance of a refund, despite the fact that the property did not supply the advertised and agreed facilities. Eventually we checked out early in spite of this.
Furthermore, the beds are not king sized, they are two singles zipped together, the dryer does not work (3+ hours for <4kg) and other advertised services don’t exist (no satellite tv etc). The living room window in our apartment has gaps between the frames so there is a strong draft that makes temperature management a nightmare.
Terjemahkan
Vicky
Menginap di Jun 2023
Lainnya
5.0/5
Fantastis
Diposting pada 6 Jun 2023
The staff was exceptional throughout the property. Wonderful location and good transportation option for bus and tube.
Terjemahkan
Tamu
Menginap di Nov 2022
Keluarga
0 ulasan
1.0/5
Diposting pada 23 Nov 2022
The executive 1 bedroom room with a price 380£ per night didn’t match description and picture on the internet. The given room (703) was on the ground floor (what corresponds with the website description of the “deluxe 1 bedroom”). The given room didn’t fall under the category of “executive” at all. The only window in the bedroom opened into a narrow dark shaft, diameter 1,5 m, you can’t see even the peace of the sky, only 4 walls with loud ventilation installments. Their volume was loud even with the window shut, therefore it would be impossible to sleep in a room like that. It was also impossible to ventilate the bedroom with fresh air (the apartment smelt badly). The small window in the living room looking out at Harrod's Parking lot. (website says this “hotel offer the very best in 5 star luxury London, all apartments face east and west to maximise light” and etc.) The general manager Vitor Medeiros told me that it was the only room available in the apartment building. He offered me 2 rooms in another building (25 min by walk from the booked apartment, in another district, which I didn’t like), one of them was a category below (cheaper and quality was worse), for the second he asked me to extra pay £900, which was ridiculous. I requested that he returns the paid money for the room, and he claimed that he wasn’t authorized to answer these kinds of questions. I asked to speak to another person who is authorised but he didn’t give me any information. I moved to a different hotel, and I did not spend the nights at this apartment (as I repeat, it would be impossible to sleep in). I sent 2 complaints by email but no one answered me.
Terjemahkan
Maria
Menginap di Mei 2023
Lainnya
5.0/5
Fantastis
Diposting pada 13 Mei 2023
My stay here was perfect, very close to Harrods too. Apartment was great value and I’ll definitely return
Terjemahkan
Tamu
Menginap di Apr 2023
Lainnya
0 ulasan
5.0/5
Fantastis
Diposting pada 23 Apr 2023
Brilliant apartments in the heart of Knightsbridge, literally a stones throw from Harrods. Our apartment was well equipped and thoroughly clean throughout, the concierge and staff also lovely. Some of the furniture was starting to look a little dated, but this in no way hindered a fantastic stay. Will definitely be back.
Terjemahkan
Tamu
Menginap di Des 2022
Lainnya
0 ulasan
4.0/5
Luar Biasa
Diposting pada 6 Des 2022
Excellent location. Very clean and comfortable apartments. Excellent service. So everything is ticking the good boxes. We spent one week there and will certainly return in the future. A special good mention to the Manager of the flats who was efficient and adorable.
Terjemahkan
Tamu
Menginap di Des 2022
Bisnis
0 ulasan
1.0/5
Diposting pada 4 Des 2022
Very bad service, terrible manager attitude and the rooms downstairs are next to shaky with all the mechanical machine noise and the carbon emissions were unbearable that I had to cut my stay, the property manager told me if I don't like the room I can leave .. what a horrible statement from property manager!
Terjemahkan
Alan
Menginap di Nov 2023
Pasangan
5.0/5
Fantastis
Diposting pada 11 Nov 2023
We will stay here again
Terjemahkan
Dorothy
Menginap di Okt 2022
Lainnya
5.0/5
Fantastis
Diposting pada 12 Okt 2022
Great place to stay. Apartment was very large and comfortable. Reception was extremely helpful and pleasant.
Close to Underground, restaurants and stores. Safe walking at night.