Ulasan Mercure London Hyde Park Hotel

The ladies in front desk at night are super helpful and patient. Deserve a raise! About the hotel, the location is 5 mins away from Paddington station. Convenient. 

We arrived to check in at midnight but was told that Trip.com overbooked the hotel and there were no rooms for us. Transferred us to their neighbour Hotel Indigo. Waiting time was extremely long and tiring with no reassurances or updates from the manager on duty. We had to approach other staff to find a solution for us. Finally they put us up in a 2 Singles room supposedly for wheelchair access (we booked King bed). Great coffee machine and room slippers provided. Close proximity 2mins to Paddington station.

Very pleasure Service/ Good Location , So reasonable price / easy to catch train to others

5 mins walk from Paddington station and clean room. A little bit small for my 28” big luggage. Appreciated that the drinks in the fridge are free (includes 2 orange juices, 2 bottles of water and 2 cans of coke).

Recommended- stayed overnight whilst waiting for train - enjoyed the location and friendly staff

Hotel was near to Hyde Park.

The staff is very helpful. He even upgrade our room. The room is clean and nice.

和隔壁的hotel其實連在一起的，共用早餐房間，叫bella italia。早餐種類一般，服務也一般。下次換一家看看。

房間非要小，後來又加了100英鎊轉了個雙床房也是小，15平米。隔音也不好，房間旁邊好像就是洗衣房，一大早就很吵。唯一一點優勢就是離海德公園和帕丁頓火車站比較近。地理位置還可以。

周圍環境非常好，很乾凈 吃飯也方便，海德公園走路幾分鐘就到。

位置很近帕丁頓火車站跟地鐵站，附近有Big Bus跟Golden Bus Tour車站，向南走就有海德公園。 飲料、茶包跟餅乾都是免費的，房間空間小帶大行李箱會很陝窄，check-out時直接把門卡放在櫃檯的小箱子就可以了。 整體來說位置跟服務都挺方便的。

工作人員態度和服務都很好 大堂環境不錯 有節日氛圍 雖然房間不大但環境不錯 飲料免費 就是隔音有點差 這真的沒辦法

滿房把我們放在了旁邊的姐妹酒店indigo，結果掉了airpods耳機和擦臉油，酒店沒有仔細幫我們查房。不推薦住宿，住mercure美居不如住希爾頓、雖然貴一點但是服務到位。不會出現這樣噁心人的事情。

새벽에 나가야해서 정말 잠만 잘려고 저렴하지만 이름있는 호텔을 찾다가 선택한 호텔인데 다시는 가지 않을려구요 처음 준 방은 파워가 안 들어와서 방을 바꿨는데 두번째 방은 욕실 물 온도 조절이 안되었습니다