Three Falcons

Excellent stay in very newly refurbished rooms. As expected rooms were small but well designed and comfortable. Continental breakfast was superbly done with lovely selection of croissants, fruits etc and freshly made coffee.

Clean, new amenities were great but the Indian food was fabulous- not your BRC!

The problems here started when I tried to get access to the hotel at night and phones remained unanswered. But the real issue was there was no hot water for the duration of my stay and I could not wash. The hotel refused to give any form of refund and management refused to speak to me and were unavailable when I asked to speak to a manager. Hell would have to freeze over before I stayed in this hotel again.

PLEASE SAVE YOUR MONEY & TIME! Stay anywhere but not here. No WiFi in the room for the 4-5 nights we stayed. Supposedly they reset the router, which obviously didn’t do anything for us. We had to buy a UK SIM card to buy the internet package. It’s a smart TV in the room but the management claimed it’s not a smart TV that’s why it wasn’t working, mind you it has YouTube, Netflix, and the option to connect to the WiFi so needless to say it’s a smart TV. We weren’t aware of this ahead of time and had we known I wouldn’t have spent over one thousand pounds on this place: 1. This place doesn’t have a reception like a traditional hotel so once the pub is closed, there’s no one to contact. And the phone number listed on ******* blew my mind because I called to let them know I wouldn’t be checking in at the usual time and that my flight was delayed. When I called someone answered saying “Hello?” Like I was bothering them and they definitely did not want to talk to me.2. The place is not a real hotel, where you can stay comfortably. It has a pub downstairs and it’s always LOUD and uncomfortable. The cleaning lady yanked our door every morning to ask when are we going to check out of the hotel, after telling her 2x we had to put a note on our door to please not yank or bang on the door. I asked the management team to assist us and she pretty much said your room is non refundable. Worst experience ever.

Every single employee I encountered was so nice and seemed to really care about the quality of my experience. The room was clean, and the pub downstairs was cozy.

Super clean! Small, but for the price and location, very cozy and nice. The breakfast was simple, but tasty. No complaints really.

We stayed for three nights at this hotel. We really enjoyed our stay! The room was spotless and a good size with an en suite shower room, just what we needed. The hotel is located near the tube station and bus routes which was great for exploring London. The staff were very helpful and polite. We queried about breakfast being included and were reassured it was. The breakfast was a lovely Continental with lovely choices. On our final evening we had dinner in the restaurant and it was absolutely beautiful food! Would definitely recomment the hotel and restaurant!

NO HOT WATER!!! Paid +£200 to stay in a hotel without hot water, this is a basic requirement!! Hotel staff werent very apologetic. I will say that the pub itself is nice and they have tried hard to create good looking rooms and bathrooms but maybe to much in a small space. Cupboards under the wardrobe with hairdryer and iron in cant even open as too close to the bed so whats the point?

Check in was bumpy as they didn’t have me on their register and had to wait a good 20 mins for them to sort it out. And I got a not so great room with an odd bathroom configuration. The sink was very low and small. Overall, disappointing. And sadly not great value foe what I paid.