PubLove @ the Green Man, Paddington

“No human being is illegal.” – Elie Wiesel “The worst form of inequality is to try to make unequal things equal.” – Aristotle What I witnessed at Green Man Pub & Hostel was more than a failure of customer service — it was a failure of humanity and law. A Brazilian woman, who had lost her passport and was clearly in distress, was not only denied support but treated with cold suspicion, discriminatory behaviour, and overt xenophobia. Instead of empathy, she encountered hostility. Instead of privacy, she was publicly confronted. Instead of dignity, she was forced to justify her very presence — quietly seated, with her luggage beside her. Staff not only refused to assist her in contacting the Brazilian Embassy — which, under international norms, should have been the first step — but also pressured her to vacate the space, even though she had paid for her stay. This is a violation of the Vienna Convention on Consular Relations (1963), which guarantees the right of every foreign national to consular protection. Let me be clear: she did not break any laws. She did not raise her voice. She did not cause any harm. Yet, she was treated as if her mere foreignness was an offence. The situation was so egregious that it resulted in an official police report, which has now been registered with the Metropolitan Police. To date, no representative from the Green Man Pub has offered any response or formal apology, even after direct attempts were made to engage constructively. This review is not written out of anger, but out of duty. Xenophobia is not just morally wrong — it is institutionally corrosive. It erodes trust, dignity, and the fabric of a civil society. To other travellers — especially women, immigrants and persons of colour: exercise caution when considering this establishment. And to management: silence in the face of discrimination is complicity.

Excellent place to stay. I enjoy it. The cost is excellent.

Great place, cheap, good location. Could do with having the full ingredients for the meals they provide. Place looks dated, things need to be fixed and stocked up with better quality toilet paper and also no shower gels etc. Can be a tight squeeze in some toilets and the stairwell as well as having to take our own luggage down in the basement.

The location is convenient, close to underground station. The communal areas were cozy. However, I did encounter an issue with cleanliness in the room. Despite this, the service was good overall and the staffs were helpful, making it a decent value for money.

Great location, many restaurants in the vicinities. Friendly reception staff. Toilet papers often missing. Free wifi is not very fast. No curtain nor night light for eaxh bunk, at least not for my bunk. Ventilation is pretty much inexistant in the dorm.

Just had an amazing stay at PubLove at The Green Man in London, and I can't recommend it enough! This place perfectly blends the charm of a traditional British pub with the convenience of a hostel. From the moment I arrived, the friendly staff made me feel right at home. The pub downstairs was bustling with locals and travelers alike, creating a lively and welcoming atmosphere. Their selection of craft beers and classic pub grub was spot on—I highly recommend the fish and chips! The rooms were clean and comfortable, with all the essentials for a good night's sleep. What really stood out was the community vibe; I met fellow travelers from all over the world and we exchanged stories over a pint. The location is fantastic too, just a short walk from Edgware Road Station, making it easy to explore all that London has to offer. Whether you're in town for a quick visit or an extended stay, PubLove at The Green Man is a fantastic choice! 🌍🍺🛌