Golden Star Hotel

It was located in the city center of London, very near to Victoria Station, Buckingham Palace, the Westminster. There was no reception in the hotel, you have to call a telephone number to get the key. There was no water pot, no hair dryer, no soap, not even a rubbish bin provided. The window curtain was broken that could not be closed to block out the street lights at night. The room was dirty, tissue paper, water bottles, hair left by previous guests were lying on the floor. There was no ventilation duct in the toilet so you have to open the window in the bedroom for fresh air. The toilet door was bigger than the door frame so it could not be closed properly. It was very embarrassing when you want to use the toilet while your friend was in the room. It was noisy. You can hear people talking on the street, in the next room, and the traffic outside in early morning.

Despite the good location this was a terrible experience, on arrival was told by a scribed note stuck to the front door to go across the road for key, was rudely greeted by a very dirty scruffy woman who did not appear to be happy we had arrived once given keys to the a building which was looked derelict broken windows, smashed door and rubbish outside, once inside was greeted by the smell of damp, mould and urine, our room was on the 1st floor which after going up a dirty staircase past a broken dirty window we entered the room which had not been cleaned broken window, bed and sockets, when complaining this time to a man who said he owned the building apologised and said he was aware the room was dirty as the cleaner had not turned up that day and gave me a key to the room next door which was the same as first room however bed had been made I tried contacting them again but couldn't get hold them tried booking else were but everything had been booked up, despite buying cleaning products had to wash with baby wipes as shower didn't work and bathroom dirty and mouldy DONT NOT STAY HERE THIS PLACE IS A HEALTH VIOLATION!!!!!!

Pagato una fortuna (630 euro) per 5 notti e ci sentiamo derubati proprio! Per come si presenta non vale 10 euro a notte. Già da fuori la scena che si presenta non è rassicurante, vetri rotti e tende rotte, suoni e non apre nessuno, devi chiamare un numero di cellulare che ti risponde e ti riattacca in faccia. Un passante ci ha detto di andare dall’altra parte della strada dove abita il titolare dell’hotel, andiamo e dopo qualche minuto vediamo venirci in contro un signore con abiti malmessi e sporchi, ci accompagna e ci apre, ci consegna le chiavi facendomi scrivere i nostri dati su un foglio e se ne va. Dentro un cattivo odore e le scale strette e sporche avevano anche la finestra sfondata con macchie di vernice rossa su finestra e tenda che sembrava la scena di un crimine! Saliamo e sporcizia negli angoli per terra davanti alle porte. La stanza si presenta con una puzza terribile nonostante la finestra aperta, ciò che vediamo è impresentabile, lenzuola non cambiate, federe ingiallite dall’umidità, coperta con macchie, un unico asciugamano poggiato sul letto sporchissimo che abbiamo usato per coprire il pavimento del bagno anch’esso impresentabile. Tenda con macchie di umidità, finestra che non chiude bene, moquette sporchissima, lavandino in camera senza sapone, phone e presa per il phone. L’unica presa della corrente era in fondo alla camera. Tv non funzionante e bagno lurido incrostato di calcare senza carta igienica e senza bagnoschiuma e shampoo. Il nostro primo istinto è stato quello di scappare e trovare un altro hotel ma con quello che avevamo speso e per non pagare un’altro hotel abbiamo acquistato un lenzuolo e dormito 5 notti li sopra vestiti…un incubo! Per fortuna asciugamani e phone l’avevamo portati da casa ed anche lavarci lì dentro è stata un impresa! MAI PIÙ…LADRI!