The Dilly

Great ambiance and service ⭐️⭐️⭐️⭐️⭐️

The piano bar was really good The service there was excellent Location was good for soho And the railway station

The stuff there are so unfriendly to Asia people. I arrived there at 9:00 Am (after flied 14 hours)and check in ,the reception told me for early check I got to pay extra 50 pounds ,which I think is ok and I payed. Then I get to the room the reception arrange for me . It is straight near the lift (the pic show below) and it’s a very very small room, which is totally different From the pics I saw on web. I came back to reception( the room even got no telephone) .and told reception the room’ near lift. He says “but this is the only room we got now “( of course I know this is nonsense) I insist, then after waiting for 10mins, suddenly there appears to be another room available . Stayed for 4 days there,the shower is so dirty. By the way their stuff doesn’t have any name card , so you can’t tell which is which so bad service.They treat white people so nice and friendly. They seldom say hello to Asian people and look them in eyes The hotel’s been decorating outside . The doorman are friendly ,the others ,so sad. And the concert cafe ,**** place

You just can't beat the location. It is so perfectly Central, I the heart of Piccadilly, and within walking distance to so many place. Most of the staff are friendly and helpful yet a few can be unwilling to help.

We stayed as a family with our 2 year-old baby. The only real advantage of the hotel is its central location. However, we experienced several issues during our stay. There are only 2 elevators in the hotel, and one of them was out of service. We had to wait 5–10 minutes each time, which was especially difficult with a baby. The window in our room was very small and couldn’t be opened. Although there was a ventilation system, it was very noisy, making it hard for our baby to sleep. The electric heater in the room, which looked like a radiator, constantly made noise while operating, which negatively affected our comfort. The room phone was not working. If we needed anything, we had to go down to reception ourselves, which again meant long elevator waits. Breakfast was quite poor for a 5 star hotel. The variety and quality were below expectations. We stayed in an “Executive King” room, yet there wasn’t even a toilet brush in the bathroom, which we found to be an unpleasant oversight. On the positive side, the reception and hotel staff were friendly and helpful. Also, having complimentary fruits and water available at the hotel entrance was a nice touch.

Amazing hotel, went with my best friend for our 70th birthday. Staff were wonderful they upgraded us when they knew we were celebrating a special birthday made our stay very memorable. We highly recommend the Dilly for everything including location. Thank you so much 💕💕