Lifts DREADFUL / if you can get one. One day only one of 3 (sorry of 2, middle one NEVER worked my whole stay of 5 days, nor was a notice apologising for it being out of use) was working. Long queue built up as few took the stairs from 0 to Reception at 1 because it involves 153 steps! Check in DREADFUL, automatic machines could not issue keys. Queue built up while ONE member of staff dealt with check ins. Staff attitude - their only attitude is basically shrugging shoulders as is they are used to hearing the same complaints all the time. Internet spasmodic. Hot water after about 15 minutes of leaving taps running (6th Floor) Trying to get a drink at the bar, staff down at the restaurant saw us waiting and just ignored us - OFTEN. I have stayed in a lot of Premier Inns. Overall this has been THE WORST and I will NOT recommend it or stay there again, unless future reviews can show an improvement in staff training and better management of facilities. Staff more welcoming and HELPFUL instead of giving the attitude of being uncaring. Doesn’t management take ANY notice of what people say in these reviews when, like me they are trying to be helpful? Clearly the MANAGER needs to take some responsibility for the bad feedback received here. Is there not an AREA MANAGER involved somewhere along the line?
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