al. marsz. Józefa Piłsudskiego 11A, Lodz, 90-368, PolandLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Novotel Lodz Centrum
9.1/10
Sangat Baik
51 ulasan
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Ulasan terverifikasi
Lokasi9.2
Fasilitas9.0
Layanan9.2
Kebersihan9.0
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Semua ulasan(51)
Ulasan positif(37)
Ulasan dengan foto/video(4)
Buruk(3)
Mei Yin
Kamar Superior Twin
Check-in Nov 2023
Bepergian dengan teman
9 ulasan
9.0/10
Sangat Baik
Diposting pada 18 Des 2023
Great location next to a huge shopping mall. Comfortable and clean room with plenty of good restaurants surrounding.
Great stay, friendly staff. The experience was perfect from checkin to checkout. Excellent food and clean rooms. Even small present for kids - this is what hospitality is like for families traveling with children. Happy to come back for next trip.
Terjemahkan
Tamu
Check-in Mei 2024
Lainnya
2.0/10
Diposting pada 6 Jun 2024
Very bad hotel, I stayed here with my daughter for one night. Nothing seems to work right in this hotel. Service very bad. My room was not ready for arrival. I had a problem with the air conditioning and I called the reception and unfortunately the gentleman told me that he was alone at the hotel and that he could not help me. Only change the room, but since he is alone, we have to go to the reception. Really alone in the whole hotel? Where is the hotel service? Is that 4 stars? We had a very bad sleep because you can hear cars and especially trams from outside. After the emergency, I had to move at night. I do not recommend this hotel at all.
Terjemahkan
Tamu
Check-in Apr 2024
Lainnya
10.0/10
Fantastis
Diposting pada 30 Mei 2024
Beautiful hotel, with good value for money. Spacious room with all comfort you need. Nice breakfast area with plenty of fresh and healthy options. On walking distance from the centre and Piotrkowska with plenty of bars en restaurant options.
Terjemahkan
Tamu
Check-in Jul 2023
Keluarga
10.0/10
Fantastis
Diposting pada 16 Agt 2023
Great and modern hotel in downtown Łódź. Excellent service in the hotel bar by Maria. If all hotel employees were like her, nobody would stay home and have a beer in front of a TV set. Thanks a million, Maria. And the best for your upcoming vacation. 😃
Terjemahkan
Tanggapan dari Properti: Dear Andytraveler5109, Thank you for taking the time and trouble to complete a survey following your recent stay at Novotel Lodz Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Maria. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Jerzy Boguszewski Guest Experience Manager
Tamu
Check-in Jul 2023
Pasangan
10.0/10
Fantastis
Diposting pada 16 Agt 2023
Very good and comfortable hotel in the city centre. Large underground parking next to the hotel with direct hotel access. Comfortable room with good amenities. Very good breakfast with superb selection, some food was really good, very friendly staff and good coffee.
Terjemahkan
Tanggapan dari Properti: Dear slawoczuz, Thank you for taking the time and trouble to complete a survey following your recent stay at Novotel Lodz Hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Jerzy Boguszewski Guest Experience Manager
859muneeraa
Check-in Jul 2023
Keluarga
6.0/10
Diposting pada 16 Agt 2023
Small hotel nice atmosphere but the service is not a 4 stars hotel the cleanliness is not that much , when I arrived i asked for someone to help with my luggage the front desk neckolas offered to help me he was so helpful and corporative but when checked out asked for help no one is there to help despite that the staff at the front desk has nothing to do. The food is not ok for musilums you have to eat either pancakes or waffles or eggs every day !! Actually I didn’t felt good but it is ok overall
Terjemahkan
Tanggapan dari Properti: Dear Muneera A, Thank you for taking the time to tell us about your experience at the Novotel Lodz Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerzy Boguszewski Guest Experience Manager
Tamu
Check-in Des 2022
Keluarga
2.0/10
Diposting pada 31 Jan 2023
Everything was fine till we went to have a breakfast (price included). You have to wait 30 minutes in a regular line :) Imagine that you have plans and meetings in the morning. So forget about it, you will have to WAIT!!! Horrible. Bizarre. Horror.
Terjemahkan
Tamu
Check-in Des 2022
Sendiri
6.0/10
Diposting pada 31 Jan 2023
I was waiting for 50 minutes to check in! One check-in desk with a very, very long queue of guests, it's unacceptable :-( After a long trip everyone wants to get a room quickly. Cleanliness, location, room, sleep quality is very good :)
Terjemahkan
Tanggapan dari Properti: Dear Mrs Monika, Thank you for taking the time to tell us about your experience. Your opinion is extremely important to us, because it will contribute to the further improvement of our services. We would like to know more about the situation you have encountered. I will be grateful if you could contact me at the following e-mail address: H7830-GR@accor.com. We are glad, that overall you enjoyed your stay at Novotel Łódź Centrum. We hope that you will visit us again soon. Sincerely, Julia Gorąca - guest experience specialist
Tamu
Check-in Des 2022
Lainnya
10.0/10
Fantastis
Diposting pada 31 Jan 2023
Food, accommodation quality was on highest level, add perfect location and great stay is ready :) Receptionists always ready to help and there is a cute kids corner to play. P.S. Windows could be a bit bigger :)