I went for a 2-week trip to Spain and Portugal with 2 friends, and this is the one with the best service. Immediate response to our request, e.g. making up the sofa bed (2 helpers immediately delivered an extra bed with blankets/ pillows and everything)
And quite a lot of free refreshment in the room, e.g. pastels, a large bottle of free water, a small bottle of Port wine, coffee, etc...)
And there is a kettle in the room (turned out what seems to be essential in most East-Asians hotels are not commonly provided in most hotels in Spain and Portugal, but this one got it!!)
Would recommend it!
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