Numa Lisbon Anjos

部屋やホテル自体は非常に綺麗かつモダンで過ごしやすいです。しっかりシャンプー・コンディショナー・ボディーソープが用意してあったり、無料の水やお茶、コーヒーの用意があるなど、コスパも非常に良いです。 しかしサービス面で問題があります。夜中にエアコン周辺からの水漏れが起き、whatsappを通じて連絡しましたが返信まで1時間もかかりました。部屋の交換を申し出てくれましたが、もう深夜だったのでひとまず断りました。が、その後フォローアップの連絡や水漏れ箇所の確認などもなし。なんのサポートもヘルプもありませんでした。 新しいタオルはセルフサービスですが、水漏れを拭くのに使ったので次の日新しいものを取りに行ったら1つしかない、部屋の床には糞がこびりついているなど、部屋がとても綺麗で心地よかった分、サービスや問題が起きた時の対応が非常不快でした。 フロントがないので仕方のないことですが、その分問題が起きたときの対応はしっかりすべきだと思います。このホテルチェーンには二度と泊まりません。

Great location and highly recommended. Everything was easy from check in to check out. Many restaurants nearby the accomodation.

Amazing room, huge, great bathroom and kitchen. Perfect location, 2 minutes walk to Anjos Metro. Had an issue with the AC and the chatbot was no help, agent was supposed to connect in 5-10 mins but waited almost 45. It did get sorted though.

Nice, but temperature in the room was impossible to reduce . It is difficult to talk to any people responsible!!!!!!!!!

The was a contraction work going on at the hotel and we were informed about it, for hrs we couldn’t stay at the room.

Overall good, however there were minor inconveniences. No cleaning in the room, not even every three days like most hotels. If you want it cleaned you must pay a fee. Room itself has quite thin walls/windows. Was on the third floor and could hear the road/cars at night. Someone was also drilling and hammering every single day, starting as early at 8am, which woke us up every day. Probably not Numa’s fault, just an inconvenience being near residential properties. To get more towels you also need to go down to the laundry room to get more, we went down and there was none. I sent a message to Numa and there was no response. Suddenly when we came home later that night, it seemed like someone has been inside and given us towels. I found this quite odd to not inform us that someone is coming - just feels strange to feel like someone has been inside the room without being informed. Lastly, have always been untrusting of storage lockers for places like this where there is no human interaction for any help. On our last day, our luggage got locked in the storage locker as it wouldn’t accept our code. It was really distressing trying to find a way to contact Numa when the only option is to message on WhatsApp to a bot, going through so many prompts to finally reach a real human. It was resolved within 30 minutes because I asked for someone ASAP after they asked how long I can wait. Super distressing as we feared we would be late for our flight.