ARCOTEL Tabakfabrik Linz

"Unfortunately, the Arcotel Linz did not meet our expectations. In my opinion, the service and communication, in particular, fell short of the standard I expect from hotels of this class (and I stay in hotels frequently, both for business and personal reasons) due to the following issues: - I sent an email regarding the hotel bar before arrival, which remains unanswered even a week after our departure. - On the day of our arrival, access to the underground parking garage was closed due to construction. The reception staff was unaware of alternative access routes, which we only discovered by chance. - Guests must actively request room cleaning via a QR code. This code failed to work on any of our three smartphones for three days; the link was simply broken. - On the day of our departure, there was no hot water for showering until checkout. This was due to a technical malfunction, which they are working to resolve. No compensation (late check-out, price reduction, etc.) was offered. At check-out, there was neither an apology for the lack of hot water nor the usual satisfaction survey/feedback request. Our superior room also wasn't entirely satisfactory. The advertised "large window front" was only half glass; the other half was metal. Furthermore, there was a pillar in front of the window that further obstructed the view. It's a real shame, because otherwise it's a great building, and the Tabakfabrik area has charm. It's about a 10-15 minute walk along the Danube to the city center. The Q27 bar is also worth a visit."