Hainan Sangem Moon Hotel 

I usually don’t write reviews, but the exceptional service at Sangem Moon Hotel truly deserves one. From the moment I arrived, I was impressed by the warmth and professionalism of every single staff member. Their friendliness and genuine care make you feel right at home. The hotel itself is immaculate, with spotless rooms and a cozy, welcoming atmosphere. However, what truly sets this hotel apart is the outstanding service. A special mention to my butler, Chase, who went above and beyond to ensure my stay was perfect. Whether it was recommending places to visit or attending to every little detail in my room, he handled everything with professionalism and care. There was nothing he couldn’t do! I’d also like to thank Mori, the reception duty manager, for her excellent service. She speaks great English and took such good care of us, making everything smooth and effortless. Another person I’d like to praise is 符阿姨 from housekeeping. She cleaned my room so thoroughly—you can tell she takes her job seriously. She mopped the floor, made everything perfectly organised, and ensured the room was spotless every single day. I also have to commend the hotel management for training their staff so well. The level of professionalism and dedication from every team member is truly impressive. I know people sometimes get tired of overly positive reviews that sound too good to be true, but this is a real review from a real guest. The service here is genuinely exceptional, and you can feel the sincerity in how they treat their guests. Highly recommended!

Vivo手機直拍～ 距離終點還有三小時車程才找到的酒店 一個長在我審美上的完美酒店 配套有草地、有泳池、有水上樂園、有遊戲樂園、有沙灘，完全適合帶孩子來玩 真的不枉費我們自駕車2天（4小時➕2小時船程➕3小時車程）700 多公里過來玩 酒店配套有服務管家Lexie的服務非常好！我拿到第一次房間覺得樓層有點矮，立刻跟她反映，在酒店有房的前提下，她短短時間內就更換好新的房卡上來帶我們去新房間。微信上有問必答，非常不錯👍

酒店親子活動豐富，設施很人性化，服務很好！還沒入住管家Sam就幫忙免費預約了孩子第二天的活動，孩子第一次親手做月餅，特別開心！還給升級了房型，離開酒店還送了小禮物！服務特別好！酒店一樓的小童樂園項目很多，孩子自己夾了四個娃娃，興奮的睡不着！酒店的水上設施也特別適合孩子玩，安全乾凈！還有音樂噴泉。酒店對面就是個商場，吃飯也方便！下次出遊還會選擇三正月！