The Mermoon Resort Tufu Bay, Tapestry Collection by Hilton

This hotel is a nightmare. They demanded upfront for full payment and deposit and then claim that they didn’t receive the payment although it is reflected as paid on my phone(alipay). So for the rest of my stay, I was constantly bugged about this money issue (including calling my room at 10:00PM and demanding to check my phone (again!)for verification d of payment!). The only highlight is that the breakfast buffet is very good snd the lady manager of the restaurant is very professional. I believe she is the ONLY staff that is worthy to be mentioned. The staff needs to be retrained in service language, service attitude and professionalism in the hotel industry. What a disappointment of a holiday! Eventually after threatening to complain to 12345 , I got my deposit money back pronto. Never again to this hotel- nit worth the stress!!

來過海南幾次，這次帶父母和小狗狗一起來玩耍，這家酒店的品質和服務另我印象比較深刻，從前台的接待到打掃阿姨，都讓我覺得非常舒心，特別是值班經理王木木和前台Bella，服務專業，笑容燦爛，而且酒店的位置對於自駕而言非常方便，以後還會考慮來的

很開心選了這家酒店，一開始沒下訂單的時候就是打電話問問酒店情況，Grace耐心細心的解答讓我決定就住這裏，推薦的周邊景點，很適合來海南的遊客，水上項目很豐富，也可以去赤嶺趕海，收穫頗豐，酒店所有服務人員都會熱情的打招呼，服務超級棒，酒店環境很好，也比較安靜，推薦推薦！