The Rock Hotel

Ulasan The Rock Hotel

The Rock Hotel

No.4 Group 7, Yuhuxia Village, Lijiang, Yunnan, ChinaLihat Detail Hotel
The Rock Hotel
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Kami Samakan Harga
1 malam

Ulasan Tamu

4.9/5
Sempurna
602 ulasan
Ulasan terverifikasi
Lokasi4.9
Fasilitas4.8
Layanan4.9
Kebersihan4.9
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Pengguna Anonim
Premium Suite
Menginap di Jul 2022
Pasangan
6 ulasan
2.0/5
Diposting pada 26 Agt 2022
Sejujurnya, Shi Luoke adalah hotel yang sangat kecewa dalam perjalanan ke Yunnan kali ini. Ruang luar hotel masih asri, tetapi kamar dan makanannya jauh lebih buruk daripada hotel butik. Kami tinggal di Shiluoke terutama untuk pergi ke Desa Yuhu. Kami melihat halaman rumput luas di depan hotel dan ***a arsitektur yang indah di Xiaohongshu, jadi kami memutuskan untuk tinggal di sana, tetapi sebenarnya kami sangat kecewa. 1. Kamar: Kamarnya kecil, dengan struktur yang aneh dan desain jendela yang tidak masuk akal. Sebuah ruangan dipotong menjadi dua area di dalam ruangan dengan pintu kaca. Area yang Anda masuki merupakan tempat yang sangat kecil yang hanya dapat menampung dua kursi , tidak ada isolasi suara sama sekali. Kami dapat dengan jelas mendengar volume normal penghuni sebelah yang mengobrol di dalam kamar. Bagian kamar tidur di dalam pintu kaca sangat kecil sehingga dua koper tidak bisa dibuka secara bersamaan. 2. Desain kaca tidak masuk akal: balkon luar memiliki beberapa palang kayu sebagai jendela dan tidak ada sekat atau kaca sebagai pembatas Semua lalat dan serangga langsung terbang masuk. . 3. Sarapan: Rasa set makanan yang serasi sangat rata-rata, dan biji-bijian tidak dikukus. Secara keseluruhan, sebagai hotel butik, Shiluoke tidak bisa mendapatkan nilai kelulusan. Teman-teman yang ingin ke Desa Yuhu bisa mempertimbangkan baik-baik untuk menginap di sini.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 親愛的女士,很抱歉瞭解到您在酒店入住期間的的體驗並未完全達到預期,對此我謹代表酒店致以誠摯的歉意。由於暑期高峯期間入住火爆,部分服務細節沒有達到石洛克的標準與您的預期,是我們應該反省的地方,同時,已經對早餐廳的同事和客房服務的同事做出了相應的處分,並也對其他同事加強了培訓。我們也已經將您的反饋轉達給酒店有關部門做出改善,希望有機會可以讓您看到我們的進步。再次感謝您的寶貴時間,期待您再次蒞臨,祝您生活愉快!2024年5月石洛克酒店也做了房間全面升級改造,有機會再回來體驗!
teo004
Premium Suite
Menginap di Des 2024
Sendiri
3 ulasan
5.0/5
Fantastis
Diposting pada 9 Jan 2025
Hotel located at Yuhu village, going in and out was a hassle as we have to inform the hotel of the car plate number in advance. And it's approx. an hr ride from the Lijiang railway station. There are quite afew popular cafes and restaurants within walking distance in the village. It would be a good location if u would like to explore around the village. However, wouldn't recommend one to explore the village at night as it's v dark at night with minimal street lights. Beddings were clean and comfortable. There's heater in the room so it's not cold at all and shower heater is consistent. The mountain view was magnificent. Hotel provides western and chinese cuisine to choose for breakfast and we can arrange activities; hiking, tour around the village etc. Room was equipped with a bluetooth speaker, Dyson hairdryer, air purifier and complimentary snacks!! Lastly, I would like to commend receptionist, Ann for her great service and patience to guide me through booking tickets online. Overalls, a comfortable stay i would definitely stay here again!!
Terjemahkan
Tanggapan dari Properti: Dear guest,Thank you for taking the time to share your detailed experience with us! We're delighted to hear that you enjoyed many aspects of your stay, from the clean and comfortable bedding, the magnificent mountain view, to the various amenities in the room. We're also glad that our breakfast options and activity arrangements met your expectations.We truly appreciate your feedback regarding the inconvenience of car access and the lighting situation in the village at night. We'll look into ways to improve communication about car entry procedures and consider suggestions for enhancing the village's night-time safety and visibility.It's wonderful to know that Ann provided excellent service. We'll be sure to pass on your kind words to her. We look forward to welcoming you back in the future and providing you with an even better experience.
@joel_a
Mountain Wilderness Boutique Suite Double Bed
Menginap di Nov 2024
Pasangan
8 ulasan
5.0/5
Fantastis
Diposting pada 8 Jan 2025
Stayed in Rock Hotel for 3 night and it was a vacation well spent! Good location with view of the mountain and walking distance to Yuhu village. Room decoration is classy. Food was good, have set meal for Chinese or western breakfast and the servings were more than sufficient. There were plenty of activities organized by the hotel and we took part in sunshine and the night start viewing which was awesome! Overall , service was excellent! I asked for a takeout breakfast for one day and they provided sandwiches and fruits! Also asked to have some special room deco for my girl and they outdid it!!!!!! Nitpicking a bit, the coffee in the breakfast seems pretty weak. Hope they can use better beans😀. Also some part of the room seems not aging well and needs to be fixed. Will definitely not mind staying here again next time!!!!
Terjemahkan
6/7
Tanggapan dari Properti: Dear guest,Thank you so much for sharing your detailed and wonderful experience at Rock Hotel! We are overjoyed to hear that you had a great 3-night vacation with us. It's fantastic that you liked our location, room decoration, food, and activities. Your praise for our service, especially regarding the takeout breakfast and special room decoration, means a lot to us.We truly appreciate your feedback about the coffee and the room maintenance. We have taken note of your suggestions and will definitely look into improving the coffee quality and fixing the room areas that need attention.We can't wait to welcome you back again in the future and provide you with an even better experience. Have a wonderful day!Best regards,Hotel Management Team
Lin Hoe
Mountain Wilderness Boutique Suite Twin Bed
Menginap di Nov 2024
Keluarga
6 ulasan
4.0/5
Luar Biasa
Diposting pada 21 Des 2024
Overall i am satisfied my one night stay in The Rock. However, i am not so impressed with the afternoon tea. Normally a good quality afternoon tea comes with sufficient cakes, scones, fruits, biscuits. But the afternoon serve by The Rocky is rather pathetic. Breakfast served was okay but no great. I see both the afternoon tea and breakfast should improve. I did not consider taking lunch or dinner in the hotel as i do not know what they are serving. If i am returning to 玉湖村,i may not stay here again. There is no pull factor to attract me back.
Terjemahkan
6/7
Tanggapan dari Properti: Dear guest,Thank you for choosing to stay at Rock Hotel and for sharing your feedback with us. We are glad to hear that your overall one - night stay was satisfactory. However, we sincerely apologize for not meeting your expectations regarding the afternoon tea and breakfast.We take your comments seriously and will review and improve our afternoon tea and breakfast offerings. Our aim is to provide a variety of high - quality food items to ensure a delightful dining experience for our guests.We hope that you will give us another chance in the future to show you the improvements we have made. If you do return to Yuhu Village, we would be delighted to welcome you back and provide you with a more enjoyable stay.Thank you again for your valuable feedback.Best regards
Tamu
Premium Suite
Menginap di Agt 2024
Keluarga
17 ulasan
5.0/5
Fantastis
Diposting pada 4 Sep 2024
Excellent stay- Beautifully curated room with Naxi architectural details. Comfortable stay with impeccable service from Chinese and Western options for breakfast that is beautifully plated, delicious dinner (affordably priced). Staff is very friendly and engaging- we particularly enjoyed the Botanic hike in the morning and just hanging around the still rustic village of Yuhu. Highly recommend staying at the The Rock and enjoy a luxurious, cultural stay surrounded by snow mountains. P.s. The hotel is located in a scenic area so do let them know the car plate no before coming.
Terjemahkan
6/10
Tanggapan dari Properti: Dear,Thank you for your interest in Rock Hotel. We prepare interesting activities for every family member, so that they can enjoy themselves here. We wish you all the best and look forward to meeting you again
Cherry
Premium Suite
Menginap di Nov 2024
Pasangan
8 ulasan
5.0/5
Fantastis
Diposting pada 5 Jan 2025
Amazing hotel! We absolutely love it, from the room to service, everything is great! Highly recommended!
Terjemahkan
Tanggapan dari Properti: Dear guest,Thank you so much for your wonderful review and for choosing our hotel! We're thrilled to hear that you had an amazing experience, from the room to the service. Your kind words mean a lot to us and will surely encourage our team to keep up the great work. We look forward to welcoming you back in the future!Best regards,Rock Hotel Team
Tamu
Premium Suite
Menginap di Sep 2024
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 23 Okt 2024
Excellent service from the crews of the hotel who took care of our needs and ever readiness to help. A special word of thanks to 啊敏, Lisa and Echo for their wonderful services with a smile and readiness to help book for tickets and even pay for my DIDI bookings up-front using their accounts, as I had some issues with the app. Excellent service and trust.
Terjemahkan
Tanggapan dari Properti: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.Amy,Lisa and Echo glad to see your positive review.See you next time in another the Rock Hotel.
Tamu
Premium Suite
Menginap di Feb 2024
Keluarga
2 ulasan
5.0/5
Fantastis
Diposting pada 31 Mar 2024
Amazing and beautiful hotel. Thoughtful and friendly staff! Love all the activities they organised, especially the botanical hike. Highly recommended.
Terjemahkan
Tanggapan dari Properti: Thank you so much for your enjoyment of the hotel actvities .We have different activities in different seasons,we look forward o seeing you agan.
RLMY
Kamar Boutique (2 tempat tidur)
Menginap di Apr 2024
Keluarga
19 ulasan
5.0/5
Fantastis
Diposting pada 28 Mei 2024
We really enjoyed our stay at the hotel, the view was superb, beautifully designed rooms and very thoughtful staff
Terjemahkan
Tanggapan dari Properti: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.
crimsonsky
Premium Suite
Menginap di Agt 2024
Keluarga
2 ulasan
5.0/5
Fantastis
Diposting pada 7 Sep 2024
Best hotel during our trip. Stunning views!
Terjemahkan
Tanggapan dari Properti: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.
Christopher
Premium Suite
Menginap di Jul 2023
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 20 Agt 2023
What a gem! This hotel is in a fabulous location. They have wonderful activities and feel like a special little community. The staff are so friendly, welcoming, and helpful. Will 100% recommend and plan to visit again!
Terjemahkan
Tanggapan dari Properti: Dear:Thank you for your interest in Rock Hotel. We prepare interesting activities for every family member, so that they can enjoy themselves here. We wish you all the best and look forward to meeting you again
Dayoung
Premium Suite
Menginap di Jan 2023
Pasangan
10 ulasan
4.7/5
Menakjubkan
Diposting pada 2 Apr 2023
Everything was beyond expectations! We love the scenery of Yulong Mountain. The room was also clean and nice! It’s a bit difficult to go from Lijiang but definitely recommended!!
Terjemahkan
Tanggapan dari Properti: You are so kind. "The scenery of Yulong Mountain",This is the greatest praise for us.We sincerely welcome every Rock family member who comes here.Please contact us in advance and we will arrange pick-up and drop off services.Thank you for your comment again.Keep in touch.
Volodymyr
Premium Suite
Menginap di Mar 2022
Pasangan
20 ulasan
5.0/5
Fantastis
Diposting pada 9 Mei 2022
One of best experience in hotel from that year. Service amazing, stuff super friendly and ready help. Location good, good tasty and much for foreigners. Hotel have tours recommendations what very useful. Room big and cozy. Bluetooth speaker amazing. Afternoon tea in reception and surprise in room.
Terjemahkan
6/9
Tanggapan dari Properti: Dear Volodymyr and Junhong! Many thanks for sharing your experience here. Your generous words have been shared with the team, and are appreciated by all. We will try to do better. It is always a pleasure to hear our guests have enjoyed the stay at Rock Hotel. We look forward to welcoming you back on your next visit to Lijiang The Rock Hotel.
Atakan
Premium Suite
Menginap di Jun 2022
Pasangan
4 ulasan
5.0/5
Fantastis
Diposting pada 5 Agt 2022
The hotel was really nice. All the staff was really helpful. Special thanks to Echo, she helped us with everything. Thank you very much Echo :)
Terjemahkan
Tanggapan dari Properti: Dear Susana,it is always a pleasure to hear our guests have enjoyed the stay at Rock Hotel. Echo was glad to hear your compliments,come back when you have time!
Wusecaomei
Wilderness Deluxe Suite Double Bed
Menginap di Feb 2025
Keluarga
78 ulasan
5.0/5
Fantastis
Diposting pada 7 Mar 2025
太喜歡這樣的酒店了,風格是我們喜歡的,大大的草坪是我們喜歡的,坐在草坪欣賞玉龍雪山多麼愜意。服務也不錯,和女兒去荒野獵人也體驗了一把不一樣的玩法,玉瑚雖是人工湖但在雪山旁也是絕美的。最重要的是人少哈哈哈太喜歡這個地方了,安靜私隱感強,美麗的地方。
Terjemahkan
6/16
Tanggapan dari Properti: 親愛的石洛克家人,您好!讀到您這段充滿温度的分享,我們彷彿又看到您和女兒在草坪上遠眺玉龍雪山的身影,還有荒野獵人活動中那份屬於親子間的獨特歡笑——這真是對我們最大的鼓勵! 您提到的每一處細節,都是石洛克精心雕琢的初心: ✨ **自然與設計的融合**——草坪與雪山相映成趣,玉湖雖由人作,卻因雪山的倒影而有了“天然濾鏡”,我們始終相信,真正的美是人與自然共生的默契; ✨ **私密與自由的平衡**——您用“人少”“安靜”道出了我們最珍視的體驗內核,石洛克希望為每位客人保留一片專屬的“曠野浪漫”; ✨ **親子探索的巧思**——荒野獵人項目能讓孩子在自然中撒野、在陪伴中成長,正是我們設計活動的初衷,未來還會解鎖更多隱藏玩法哦! 再次感謝您用心記錄下這份美好,期待下次相遇時,玉龍雪山的雲、曠野上的風,依然能為您珍藏一份靜謐的詩意。 ⛰️ 石洛克團隊敬上