The Old Town of Lijiang Mufu Xinyi Hotel

Ulasan The Old Town of Lijiang Mufu Xinyi Hotel

The Old Town of Lijiang Mufu Xinyi Hotel

38 Kangzhong Road, Lijiang, Yunnan, China, Gucheng District, Lijiang, Yunnan, ChinaLihat Detail Hotel
The Old Town of Lijiang Mufu Xinyi Hotel
The Old Town of Lijiang Mufu Xinyi HotelThe Old Town of Lijiang Mufu Xinyi HotelThe Old Town of Lijiang Mufu Xinyi Hotel
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1 malam

Ulasan Tamu tentang The Old Town of Lijiang Mufu Xinyi Hotel

9.6/10
Excellent
1392 ulasan
Ulasan terverifikasi
Location9.6
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(1392)
Positive reviews(1383)
Reviews with photos/video(411)
Delicious breakfast(214)
Friendly front desk staff(159)
Convenient parking(95)
Would stay again(59)
Excellent afternoon tea(19)
Clean bathrooms(17)
Has rooms for families(11)
Negative reviews(9)
Pe.goh
Deluxe 2-bed Room
Check-in Mar 2025
Family
19 ulasan
7.0/10
Diposting pada 9 Apr 2025
Hotel location is good, room is clean. Amenities are average. At first, there was no hand wash at the basin; then 2 days later, they added the hand wash. Breakfast food is always cold, as they don’t keep the food warm. Food is hardly topped up. Some of the utensils are not washed properly, there was previous food stuck on it - so unhygienic. Guest also smoked at the breakfast place, but no one told the guest that it is non-smoking. Hotel service is perfunctory, it is not warm nor friendly. After checking out, the hotel reception don’t even bother to offer to help you carry your luggage , and they don’t even bother to say bye. I like Lijiang, but I don’t miss this hotel at all.
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience fell short of expectations and appreciate your candid insights, which will help us improve.We regret the inconvenience caused by the delayed provision and replenishment of hand wash. Regarding breakfast, we acknowledge the issues with food temperature and replenishment delays and are implementing additional warming equipment and staff training to ensure timely service. The hygiene concerns with utensils are unacceptable; we have reinforced our cleaning protocols and will conduct stricter inspections.We take the smoking incident in the breakfast area seriously and will enhance staff reminders to proactively enforce non-smoking policies. Your comments about the service attitude are deeply concerning, and we are conducting refresher training for all staff to emphasize warmth, attentiveness, and genuine care—including proactively assisting with luggage and proper farewell etiquette.While we’re glad you enjoyed Lijiang, we’re truly sorry we didn’t contribute positively to your journey. Should you return, we’d be honored to provide the improved experience you deserve. For further feedback, please feel free to contact me directly via the hotel’s official phone number.Sincerely,[peggy][XINYI Hotel]
Elena Duartinhova
Deluxe Queen Room
Check-in Des 2024
Couples
8 ulasan
10.0/10
Outstanding
Diposting pada 24 Jan 2025
This was so far the best stay we had in China! The hotel is new, very clean and in a great and calm location just 5 min walk from the old town. The room was big and very comfortable with great heating system and amenities, the bed was comfortable and toilet clean and big. Shower was great with hot water and good pressure. The breakfast was delicious, with many choices from western and chinese cuisine. The laundry room has 2 washing machines and 2 dryers, maybe considering the size of hotel would be great to add more, but still we managed to take care of our clothes. The hotel staff is professional, provided us daily everything we need in the room. The room was cleaned every day. Everyday there was a new fruit plate in our room which we enjoyed a lot. Simply the best!
Tanggapan dari Properti: Thank you so much for taking the time to share your wonderful experience at our hotel on OTA. We are thrilled to hear that you enjoyed the comfort of our rooms and appreciated our exceptional customer services. It’s great to know that the fruits provided the next morning and the small goodbye gift at checkout were pleasant surprises for you.
Doreen Lee
Superior Queen Room
Check-in Des 2024
Family
3 ulasan
9.5/10
Amazing
Diposting pada 12 Mar 2025
Nice hotel with AI operated rooms. However, you must speak to it in Mandarin. The bathroom is also spacious and clean. They have washer and dryer for use with no extra cost. We stayed here twice and realised that welcome gift was not consistent. We got it only during our first stay. Our main issue, however, was the strong cigarette smell, even on non-smoking floors and rooms. The first time, the odor was overwhelming, forcing us to request a room change. We also refrained from turning on the heater during both stays, as the smoke would enter through the ventilation system. Despite this, the room itself was stylish, comfortable, and well-maintained, making it an overall positive experience.
Tanggapan dari Properti: Dear guests, thank you very much for your praise and support for our hotel! We are very happy to see that you are satisfied with us. We have been committed to providing every guest with a comfortable, clean and modern accommodation environment. Your satisfaction is our greatest motivation. If you have any other needs or suggestions during your stay, you are always welcome to contact us. We hope that every stay of yours will be a pleasant experience. Thank you again for your good comments and we look forward to seeing you again!
Shaun劭恩
Deluxe 2-bed Room
Check-in Nov 2024
Travel with friends
12 ulasan
10.0/10
Outstanding
Diposting pada 28 Des 2024
Impressed by this classy boutique hotel that has an AI-operated hotel room. My hotel room (with 2 single beds) is clean and comfortable, and equipped with a humidifier. Morning or evening, I can also request the AI chatbot to update me on weather forecasts, news, including entertainment vibes. Another customer delight is that Lijiang Mufu Xinyi Hotel also serves fruits and tidbits (on daily stay basis) as well as afternoon tea (e.g. Puer tea) and snacks at the hotel’s beautiful courtyard. Overall, I am very pleased with my stay at Xinyi boutique hotel and highly recommend to potential travellers to Lijiang.
Tanggapan dari Properti: Thank you so much for taking the time to share your wonderful experience at our hotel on OTA. We are thrilled to hear that you enjoyed the comfort of our rooms and appreciated our exceptional customer services.
Gloria 2you
Superior Queen Room
Check-in Mar 2025
Couples
6 ulasan
9.5/10
Amazing
Diposting pada 16 Apr 2025
Hotel staff were friendly and helpful. Room was clean and bed was comfortable. Even though we checked in late they still send the welcome fruits to our room. We had a great stay in this hotel .
Tanggapan dari Properti: [麗江古城步行15分鐘] [免費停車] 非常感謝您的支持與鼓勵!匠心就是做好一件事,初心就是一直做好一件事,而用心就是您能給我們一個五分肯定的態度,也期待能再次為您服務!
Michael Hong KK
Superior Queen Room
Check-in Feb 2025
Couples
7 ulasan
10.0/10
Outstanding
Diposting pada 16 Mar 2025
Very convenient location - walking distance to LiJiang Ancient Town, a mall & supermarkets, & plenty of restaurants near the hotel The front desk is very helpful & friendly. The room is very clean & comfortable. Overall a very good experience staying in this hotel.
Tanggapan dari Properti: Dear guests, thank you very much for your praise and support for our hotel! We are very happy to see that you are satisfied with us. We have been committed to providing every guest with a comfortable, clean and modern accommodation environment. Your satisfaction is our greatest motivation. If you have any other needs or suggestions during your stay, you are always welcome to contact us. We hope that every stay of yours will be a pleasant experience. Thank you again for your good comments and we look forward to seeing you again!
Suyin
Superior Queen Room
Check-in Agt 2024
Couples
3 ulasan
10.0/10
Outstanding
Diposting pada 14 Okt 2024
Highly recommended for its location, which is just five minutes walk to a food street with delectable choices. It's also about ten minutes walk to the lijiang old town. The staff are professional and courteous. The hotel package came with a nice local buffet breakfast and a welcome high tea for two shown in the attached photo. The room is serviced with Xiao Tu, a cute AI app similar to Siri that will help to make calls for you, have several settings to draw the day and night curtains, and manage the lights etc. You can ask about the weather, the latest news, and even crack jokes. Quite entertaining. They allow late checkout, too. Really value for money.
Tanggapan dari Properti: Dear guest,Thank you so much for your wonderful review. Your satisfaction is our greatest reward. We are delighted to know that you had a pleasant stay with us. Our team is always committed to providing excellent service and a comfortable environment. Looking forward to welcoming you back again soon.
Fiona SH
Comfy Family Friendly Room
Check-in Mar 2025
Family
5 ulasan
9.5/10
Amazing
Diposting pada 29 Apr 2025
Fabulous hotel so well designed. Outstanding service and care. Can’t wait to return.
Tanggapan dari Properti: [雲南特色早餐] [全屋小度智能管家]非常感謝您光臨心怡酒店並樂於與我們分享您的入住體驗。很高興我們酒店員工的服務得到您的認可與推薦，也非常感謝您對我們的肯定。我們致力於通過體貼入微的個性化服務讓每一位客人體驗到難忘的服務，再次感謝您的選擇，期待您的下一次回家
MuiY Wong
Light Luxury Suite
Check-in Feb 2025
Couples
4 ulasan
9.0/10
Great
Diposting pada 11 Mar 2025
Location ⭐️ ⭐️ ⭐️ ⭐️ Breakfast ⭐️⭐️⭐️⭐️ Room comfort ⭐️ ⭐️ ⭐️⭐️⭐️ Services ⭐️⭐️⭐️⭐️⭐️ Overall we are very satisfied with the hotel except we could smell’s cigarette in different places in the hotel and is very unpleasant. The staff was super attentive and assisted us the purchase your ticket to YuLong Snow Mt and also provided some first aid kit for a minor injury. They are truly amazing crew and blessed to stayed here. Thank you again for your hospitality 🙏
Tanggapan dari Properti: Dear guests, thank you very much for your praise and support for our hotel! We are very happy to see that you are satisfied with us. We have been committed to providing every guest with a comfortable, clean and modern accommodation environment. Your satisfaction is our greatest motivation. If you have any other needs or suggestions during your stay, you are always welcome to contact us. We hope that every stay of yours will be a pleasant experience. Thank you again for your good comments and we look forward to seeing you again!
Guest User
Deluxe Queen Room
Check-in Feb 2025
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 14 Apr 2025
Staff were great, friendly and helpful. Will gladly recommend to friends and family ⭐️⭐️⭐️⭐️⭐️
Tanggapan dari Properti: [麗江古城步行15分鐘] [免費停車] 非常感謝您的支持與鼓勵!匠心就是做好一件事,初心就是一直做好一件事,而用心就是您能給我們一個五分肯定的態度,也期待能再次為您服務!
Yong
Deluxe Queen Room
Check-in Jan 2025
Couples
13 ulasan
9.0/10
Great
Diposting pada 1 Mar 2025
We had a very good time staying at this hotel. The staff at the reception were all super friendly and helpful. Hotel offered us a plate of good quality fruits and some snacks. Also all the drinks in the fridge were free. Only setback was the room smelled of cigarette though it was a non smoking room. Fortunately there’s an air purifier or humidifier so the smell was got rid of by the 2nd day. The hotel staff did offered to change for us but it was too much of hassle due to the belongings we had with us. Overall the stay was very good with the nice and helpful staff. They really deserved 5stars for awesome service.
Tanggapan dari Properti: Dear guest, did you slip your hand? We are very sorry that we did not receive your full five-star praise. We are very moved by your recognition of us in your words, and the warm sunshine like spring warms us. Regarding the problem of smoke smell in the room you reported, we have reported it to the housekeeping department and will work hard to make improvements. We will notify the housekeeping department in advance to deal with the non-smoking rooms. We will also do a second inspection in the front office before you check in to ensure that the smell of the room is pleasant for you. Thank you again for your valuable comments and sincere evaluation. I hope to get a full five-star rating. If you have any other needs or suggestions during your stay, you are welcome to contact us at any time. We hope that every stay of yours will be a pleasant experience.
BZZ_XSS
Superior Queen Room
Check-in Jun 2024
Couples
4 ulasan
8.5/10
Very Good
Diposting pada 18 Jul 2024
Very clean and great location just few mins of walk to the old town. Breakfast was good and I like the fact that they served breakfast until 1 PM. The only downside was the hot spring and the swimming pool needed cleaning. Also, the point for improvements is that when housekeeping cleans the room to take the trash out and to change the bedsheets and change used glasses used for drinks.
Tanggapan dari Properti: Thank you very much for your high praise for Xinyi Hotel! We are deeply honored to receive your recognition and love. Xinyi Hotel has always been committed to writing a wonderful chapter with you and creating an unforgettable stay experience for every guest. We understand the importance of being in a bustling yet tranquil place, so we carefully select the location so that you can feel the bustle of the city while enjoying a quiet time. The hotel has a unique location in Lijiang, which allows you to enjoy a comfortable and luxurious world. Whether it is the charming scenery outside the window or the warm and comfortable interior space, it is all designed to allow you to find a peaceful harbor during your busy journey and become the source of your sweet dreams. We hope that Xinyi Hotel will always be your paradise for vacation, and we look forward to your coming again and creating more beautiful memories together! I wish you a happy life and all the best!
Ling_Chow
Comfy Family Friendly Room
Check-in Des 2024
Family
3 ulasan
9.0/10
Great
Diposting pada 21 Jan 2025
The hotel has been so kind to upgrade us to the Family suite 😇. The suite is big and has two adjacent bedrooms with a big bathtub. We really enjoyed our stay here. Thank you for making us feel welcomed. We will stay here again if we ever go to Lijiang again 🥰 Most importantly, we would like to show our gratefulness to all of the staff in Xinyi Hotel 🙇♀️ for their efforts to help our daughter to get back her handphone that was left behind in the Didi car. As we were not able to contact the driver, the staff helped us to make police report and we went down to the police station. Things would not be so smooth and expedite without their assistance. Thankfully we were able to catch our train on the day itself. The staff even refused our gratitude. This show their professionalism and great characteristics. Words can’t express our appreciation for your efforts but we still want to say a big thank you to you all. 🤝🤝
Tanggapan dari Properti: 尊敬的客人，非常感謝您對我們酒店的支持與喜愛！我們會一如既往地保持優質的服務，不斷完善各項設施，期待為您帶來更多的驚喜和滿足。祝您生活愉快，期待再次與您相聚！
Eddyyew
Comfy Family Friendly Room
Check-in Nov 2024
Family
18 ulasan
10.0/10
Outstanding
Diposting pada 23 Des 2024
Good location as it is not too near to busy areas. Great service by hotel staffs. Love the breakfast spread. There many good food options around the hotel. Overall, happy with the stay.
Tanggapan dari Properti: Thank you so much for taking the time to share your wonderful experience at our hotel on OTA. We are thrilled to hear that you enjoyed the comfort of our rooms and appreciated our exceptional customer services.
Guest User
Superior Queen Room
Check-in Sep 2024
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 2 Nov 2024
Everything is good.
Tanggapan dari Properti: Thank you so much for taking the time to share your wonderful experience at our hotel on OTA. We are thrilled to hear that you enjoyed the comfort of our rooms and appreciated our exceptional customer services. It’s great to know that the fruits provided the next morning and the small goodbye gift at checkout were pleasant surprises for you. We strive to add those special touches to make our guests’ stay more memorable. We’re also delighted that you found our self-service buffet in the morning to be great. Our team works hard to ensure a variety of delicious options to start the day right. Your positive feedback is a tremendous source of motivation for our entire team. We look forward to welcoming you back for another exceptional stay in the future. Warm regards！