Premier Inn Leicester City Centre

I used to like this Premier Inn as I was quite happy with my previous stay. However this time we were allocated with a low floor and not renovated room. When I requested for room change, I was requested to wait at the lobby till 3:30pm whilst the check-in time printed in the hotel confirmation was 2pm. During the stay there was no room cleaning, and no replenishment of toiletries which was made our stay not comfy. Pictures #1 and 2 are room not renovated and pictures #3 and 4 the refurbished one.

The hotel room was quite dated compared to the other Premier Inns i have been staying in but it was clean and comfortable, but the reason for being quite disappointed was the breakfast and customer service. On arrival, there was no staff on reception. I tried to use the electronic booking in system but it did not recognise my booking number so i rang the bell quite a few times for help. As no one came after another 5 mins i tried the electronic booking system again and managed to get in with my name. By the time i had logged in and sorted my key cards, still no one came to reception. The breakfast menu offered lots of items and looked lovely but when we visited the breakfast area there were lots of items that were not available. Firstly when looking for the vegetarian meat options on the cooked breakfast i was told we had to order it and it would be 6 minute wait at this point i had already filled up my plate with the other breakfast items so by the time i had received the vegetarian sausage/bacon i had eaten most of my breakfast. The bacon was not good at all, it was like eating beef jerky. The only pastries on offer were croissants although it stated pastrie(s), no blueberry muffins either as advertised. There were no yoghurts either to go with the fruit and granola. When asking the staff for these items i was not greeted well. No apology or warmth to her reply. I was made to feel like i shouldn't have asked and i was an inconvenience. Not worth the £10.99 each that we spent.

Fantastic and friendly service staff couldn't do enough for you. Was beyond our expectations will definitely stay again, and I will be using Premier Inn to stay if i visit anywhere else after my experience in Leicester Central. The hotel was central to the city centre next to the railway station and several bus routes and was near some lovely restaurants

Nothing to fault with hotel. Room and everywhere was super clean. Very comfy beds and warm room. Best premier inn I have stayed at. Hotel serves a very high standard breakfast and has loads of seats on ground floor, should you arrive early and have to wait around for your room.

Enjoyed my stay here during the month of November on business. The rooms are a little bit tired but very comfortable beds. The staff are great and very helpful. Nothing is too much for them. A big shout out to Paula from the breakfast team, who is there with a smile each morning.

Stayed here so we didn’t have drive for 3 hours early in the morning. The person on desk checked us in promptly, the room was very spacious and clean. Car parking price was also good for it being in city centre, although it was a tight squeeze even with a little car. However everything else was as it should be. We had a great nights sleep.