Hotel dengan Airport Shuttle di Legaspi

The hotel itself is located close to the city and the mall. It’s clean and the most of the staff were accomodating. The rooms were clean and smelled good. Food served in the two restaurants in the lobby and on the roofdeck were great! Things I didn’t really like: Power outages: I understand that there was a 12-hour blackout happening in the city and that the power supplier is a total mess. But a hotel of this caliber should have automatic backup generators that need to fire up as soon as there are power outages from the grid which should make the power outage unnoticeable. All throughout the night, there were at least 8 or 9 times that the power went on and off in quick succession in a span of an hour. I needed to get up several times to turn on the air conditioning system every time that there was a power outage. Pillows: It was a little too firm for me. Laying on it positioned my head in an uncomfortable way unlike softer pillows or memory foam pillows which are more comfortable. The pillows also retained heat, which also added to the discomfort. I suggest investing in better quality ones considering the cost of the hotel (memory foam pillows and/or cooling pillow). I ended up sleeping with no pillow under my head, which was ok since the mattress has a good balance of firm and soft. Shower: This may be a maintenance issue. The shower drain in my room (257) weren’t draining water well. It was probably clogged with hair or other foreign objects. The water filled the floor quickly which made it overflow into the room. Needed to use the towel to wipe off the puddle. Also, the hotel maintenance staff needs to fix the water pressure. It was too low and the shower head need maintenance since some of the holes are already probably clogged with mineral deposits. One of the staff members in the Le Sans Cafe: I didn’t remember her name but she had this vibe that didn’t sit right with me. She was smiling to other customers but when I tried interacting with her to order food or ask for water, her mood seemed to change from welcoming to unwelcoming. It seemed like she didn’t want me in the restaurant to the point that I felt uncomfortable and felt afraid to get her attention. I had to wait for the other waitress/waiters to come by my table to ask for something. The other staff members were okay. They were smiling as they took my order and seemed genuine that they wanted me to be there. Check out process: it took a little too long for the room check to finish upon my check out. Needed to wait 20 minutes in the lobby until they called my attention to tell me I’m free to go. Other hotels I’ve booked took less than 5 minutes and some didn’t even have to do a room check. One staff member that had a RBF and the slow check out process are the reasons for my 3 star rating on service. The clogged drain and faulty shower heads and low water pressure plus the constant power outage are the reasons for my 3 star on ammenities. Hoping that the management or owner sees this so they can improve on an otherwise really nice hotel.

Food, service, price, and transportation are not good, except for the swimming pool facing the volcano, is it worth it? See if you have high requirements for taking pictures. Add to that the restaurant is poorly produced and the price is too expensive.

No internet access..cockroachs roaming around inside the room..

The hotel is in a good location, just next to SM, walk for a few minutes, go to other shopping malls, there are other shopping malls in the Pacific Ocean, and they are very close. It's a walk away. The tutu is 80 pesos, and the security guard at the door calls 150 pesos. The general environment of the hotel is just for the transition. There is a free shuttle bus to the airport. You can make an appointment in advance and it will be 10 minutes away. Several pharmacies nearby are very convenient to buy masks and disinfectants. There are few Chinese here and no one grabs them. There are many meals in SM, so it is easy to eat there on foot. Breakfast in the hotel, one day buffet, one day set meals, nothing to eat, very simple. On the whole, the service is good, there are many younger brothers, they are all mature, and they feel safe.

The service was good as always nice friendly staff the one thing that needs to change is the toaster at breakfast to put it bluntly it's fucked needs throwing in the bin and the purchase of a new faster one takes up to half an hour to fo one slice

What made me choose this hotel is because they have a swimming pool. And for that I didn't regret it because we had so much fun. The pool was great and amazing.

Excellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.

I don't know if it's the off-season, but I feel the service is not very good. The normal check-in time is 14:00, but I checked in early because of my flight. Although the hotel let us check in, they didn't tell us that there would be an extra charge until we checked out. They charged an extra 600 pesos. And the room was not cleaned every day.

The hotel is at a normal level, there is no elevator, the luggage is a little tired, the breakfast is a package type, the air conditioner is a little super at night, and the free shuttle service is very good.

Nicely decorated hotel. Good location. I will book again if given the chance.