Hotel Aloisi

We were on a Trip A Deal, time was against us, and we desperately required our laundry. We enquired at reception and was advised to leave our washing & laundry form on the bed. We arrived back after a day touring to find the laundry bags had been lifted off the bed to have our bed made. When we enquired at reception, we were bluntly told that housekeeping has gone home. Next day we were leaving for a cruise & needed washing of clothes.

Unfortunately I had the worst night sleep I've ever had in this hotel. Well to be accurate, I got no sleep at all! They have spent money on doing up their hotel and the lobby and restaurant looks stunning, and the breakfast was great. However, they have not given the same attention to detail to their rooms. There was a smell that was like drains in the room which was horrible.There is a dangerous shelf with a metal railings hanging above the place you put a suitcase which my partner hit his head on the sharp corner... not a clever decision to put it there. The paintwork in our room was unfinished, the towels were threadbare, and the mattress was truly terrible - so cheap and so uncomfortable I was in great pain. I went to complain at 2am and was taken to another empty room to give me a pillow from the bed there - I asked if I could sleep in that room instead but I was told I wasn't allowed to. We had a second night there, so as I could not sleep due to the cheap old mattress, I spent the night searching for another hotel to stay in. It then took two more days to get the hotel to refund me for the second night and lots of phone calls as they had to take it up with the hotel owner Aloisi who was on holiday. They should have refunded me for the first night too really as I was treated terribly. Even the nice Receptionist on the desk in the morning -Maurizio said they didn't get it right, and I should have been offered another room. So no personal service received there at all. It would have been nice to have heard from Aloisi himself with an apology.

Motel molto discutibile, il personale dovrebbe imparare le basi dell'educazione. Le camere non sono niente di che per il prezzo richiesto e alcune non dotate nemmeno del bidet. Su Lecce c'è sicuramente di meglio a livello di accoglienza e di camere. Sconsigliato!!

Frequento il bar dell'hotel perché molto vicino alla mia abitazione, è un ottimo posto accessibile non solo a chi soggiorna in hotel ma anche a chi vuole fermarsi e fare colazione o semplicemente una sosta. Pasticceria buonissima,prodotti di alta qualitàe con tantissima scelta ; personale gentilissimo.....un ambiente nuovo, pulito e in sostanza molto piacevole. Una fortuna averlo vicino!!

Dit was het eerste hotel van onze 15 dagen Puglia vakantie wat het beste ontbijt heeft. Mauricio heeft ons na één overnachting de volgende dag een andere kamer aangeboden op dezelfde verdieping als de kamer van onze kinderen. Dat was heel fijn. Dit restaurant heeft een eigen bar en patisserie waar je tot op de avond gebruik van kan maken. Het personeel in het restaurant en schoonmaak zijn vriendelijk en behulpzaam. Ze kunnen ook in het Engels communiceren. Dat hebben wij in de andere hotels niet meegemaakt. Er zijn wel wat aandachtspunten die verholpen kunnen worden en dat is de lift die zakt als je instapt. De douchekraan die geen thermostaatkraan is. Dit maakt het douchen aangenaam en minder kans op verbranding. Het water bij de wastafel blijft ook in de koude stand vaak warm en loopt niet goed af. De deur kan vervangen worden voor een schuifdeur en levert meer ruimte op. De deur opent nu naar binnen en daardoor weinig bewegingsruimte in de badkamer.Als de badkamer op deze punten aangepast worden, zal dit meer punten opleveren voor het hotel.

Siamo stati ospiti a un evento al BAR, ora chiamato Bistrot. All'arrivo, nel parcheggio, siamo stati avvicinati da due signore che si sono presentate come le proprietarie. Con un atteggiamento minaccioso, ci hanno intimato di non parcheggiare nelle strisce bianche, riservate ai clienti del MOTEL. Per evitare di rovinarci la serata, abbiamo spostato l'auto altrove, ma purtroppo la discussione è proseguita all'interno. Le proprietarie, visibilmente alterate, hanno continuato a confrontarsi con quasi tutti gli ospiti riguardo ai parcheggi. Sembra che il loro compito principale sia sorvegliare il parcheggio e rimproverare chiunque provi a sostarvi. Un'esperienza davvero assurda. Decisamente sconsigliato.