Arthotel & Park Lecce

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I had a terrible experience at this 4-star hotel. The service was dreadful, and the rooms were infested with mosquitoes to the point where sleep was impossible. Despite informing the reception, they offered no solution or compensation, not even a drink. On top of that, we were forced to pay city taxes after enduring two uncomfortable nights. I'm extremely frustrated with their lack of response or management. I will never return to this hotel, and I strongly advise avoiding it. The breakfast was also disappointing, far from the standard of a 4-star hotel: just water and juice with croissants.

Arrived in Lecce hotel to hot rooms, no in room internet, cots in rooms? closed pool and location in middle of no where. Very Late to try to organize a dinner in Lecce (on a Friday night) Hotel food service was disapponting . Limited menu, poor service, unpleasant atmosphere (in a large banquet hall) This hotel was a big disappointment. Too far from the city as we were booked in for three nights as part of a tour package. Hotel tried to tell us that rooms do have wifi internet. Previous reviews on social media say that this hotel has spotty/no Wi-Fi in rooms. Appears to be on going issue. Given it is classed as a conference centre I don't know why they didn't have suitable internet. Throughout our other 3 weeks in Italy it was never a problem. Guests should be informed prior to stay that outdoor pool closes Sept 1st. Would have definitely spent last afternoon at pool if we could. Instead, looked at a green pool through the window. Generally grounds looked a bit overgrown and under managed. Surrounding area around hotel and roads leading into hotel were dirty and unkept.

It seems this hotel is starting up activitities after a long COVID break. The place itself is great, a beautiful building with splendor inside. But the staff is hardly speaking English, but friendly. The bar is not properly stocked; no limoncello, no Aperol spritz, no gin tonic etc. The outside pool is not available (outside temperature 26 degrees) The inside pool can only be used after paying €15 p.h.p.p. The breakfast is OK; the restaurant offers fine food and a small selection of wines. The hotel has no signage at all on the outside; you could experience more pride. On your way - which is not that easy- you will not find any signage either. Lots to do!

Un’ottima scelta alle porte di Lecce, con stanze molto ampie, pulite e accoglienti. La colazione offre ampia scelta fra salato e dolce ed un servizio attento alle esigenze anche dei più piccoli. La grande piscina a disposizione degli ospiti inserita in un parco molto ampio.il parcheggio comodo all’esterno dell’hotel è molto grande.

Temperatura dell'ambiente SPA troppo bassa per quel contesto. Acqua della piscina appena tiepida. Bagno turco non funzionante (in manutenzione). Docce emozionali non funzionanti (in manutenzione). Al momento della prenotazione, per ONESTÀ avrebbero dovuto segnalarlo, invece... Per il resto, Hotel non certo 4stelle, ma sicuramente discreto 3stelle. Buona la prima colazione. Un vero peccato perché la struttura e la sua posizione meriterebbero ben altro.