Delmás Hotel Emblemático

The hotel has lots of character but had a definite out-of-season vibe. Partly because the weather was wet and chilly. Most of the little sitting areas that are shown in the photos were either un-usable or completely absent. The pool area was lovely but usually too cold to sit out. The room was large, nicely fitted out, but freezing. Even when the sun is out I doubt that room (Blue) is ever warm. No coffee/tea facilities. No sign of the sauna. But the worst thing was the communication with the owner: 1. we were asked the day before arrival what time we would arrive (we said 4pm) even though we'd answered this question already via ***********. But on arrival the place was utterly deserted. After a while we decided to phone. The owner was expecting our call (!) but said he could not be there for an hour. However he would ask the gardener to meet us there in 15 mins. Why agree an arrival time then have nobody there to meet us? Or even explain we should phone on arrival? Not a great welcome! 2. breakfast was provided in the little corridor outside our room. The first morning it was lovely, with the doors open looking out onto the pool. But the food was identical every single day. And on cold mornings we needed coats on as, without the doors open, there was not enough light to eat by. By the last morning we persuaded the owner to let us eat in the dining room with the other guests, which was MUCH better! I know there has been covid restrictions, but restaurants were always full, so why we needed to eat in a cold corridor on our own was a mystery. 3. one day we returned to the hotel to find the electricity off in our room. We phoned the owner and left a message. When no call back happened after half an hour we investigated; we found a fuse cupboard in the corridor in which one of the circuit breakers was off. We switched it on, and lo and behold we had power again! We phoned again to say we had sorted it out ourselves. But the next morning the owner had still not even noticed the missed calls from us! Supposing we had been in pitch black all night? Apparently he had been at the opera in Gran Canaria, but he really should have given us a local contact for emergencies! We did enjoy Haria, esp all the Cesar Manrique attractions and the village and local restaurants. Its just that the hotel was not quite up to scratch. Maybe we can blame covid :-)

La struttura ha delle grosse potenzialità, ma la gestione è davvero pessima, sicuramente non adeguata ad un albergo. Non esiste una reception, nè personale predisposto all'accoglienza. Il tutto sembra in stato di abbandono. Quando siamo arrivati abbiamo trovato un cancello sbarrato, abbiamo suonato più volte senza ricevere risposta, per poter entrare abbiamo dovuto telefonare al numero dell'hotel. A causa di un presunto problema idraulico ci è stata assegnata una stanza diversa da quella prenotata (in una struttura completamente vuota). La stanza ci è stata mostrata in maniera piuttosto frettolosa, la porta che immaginavamo essere quella del bagno era in realtà la porta di un armadio a muro, mentre nell'armadio presente all'interno della stanza era collocato un lavandino doppio, ai lati di questo due minuscoli cubicoli contenevano rispettivamente il wc e la doccia (con porta a vetri trasparenti). Una soluzione carente dal punto di vista della privacy, assolutamente inadatta alle nostre esigenze (una famiglia di tre persone, con una figlia grande). Fino al mattino dopo non si è visto nessuno. Dovevamo rimanere tre notti, ma ce ne siamo andati dopo la prima. Abbiamo richiesto il rimborso delle due notti di cui non avevamo usufruito, ma la struttura non ci ha risposto in nessun modo Unica nota positiva la colazione e la gentilezza della signora che ce l'ha servita

Pas de douche pendant une journée entière sans un seul "désolé" ni aucun geste commercial, des ouvriers qui laissent des marques de pas dans votre douche, pas de nettoyage de chambre en trois jours, à part cela tout va bien !

Pour près de 200 euros par nuit, c'était une vraie arnaque. L'endroit semble à l'abandon, négligé, la chambre vieillotte, lugubre et inconfortable pleine de courants d'air. Le personnel est aux abonnés absents, le petit-déjeuner franchement médiocre. Ça aurait peut-être été tolérable pour 40/50 € la nuit, mais pour 200€, cela aurait exigé certaines prestations attendues, sans pour autant être ultra exigeant. Vraiment le pire rapport qualité prix que j'ai connu. Franchement à éviter.

Hier sprüht der Charme der vormals reichen Handelsstadt Haria. Stilvoll hergerichtete Zimmer, toller Aussenbereich mit Pool, Wunderschöner Innenhof. Der Gastgeber kümmert sich um alle Belange seiner Gäste, das Frühstück ist sehr ausgewählt und individuell.