Hotel dekat Jembatan St. Johns, Portland

This was the third stay over a 10 year time span. Every stay the hotel has been friendly, and clean. This time was no different. However, to my surprise there was an added parking fee of $29 per night. This caught me as odd since our previous stays had not charged for this convenience. Going from free to $29 seemed rather obnoxious. The person at checkin pointed out the small print in the reservation that stated the upcharge for parking. I have to admit I didn’t even look for that as I hadn’t been charged for parking the previous stays. Lesson learned.

I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel. We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms. I want to be very clear about the nature of these items: The box was full and intact It contained injectable prescription medications, clearly medical in nature The medications were stored inside the refrigerator, not left out in the room These items were obviously not trash and are easy to identify as medical supplies Given these facts, I find it extremely concerning and unacceptable that: The items were apparently discarded or mishandled, and No attempt was made to contact me to confirm whether these medically critical items should be kept. At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications. These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.

We fly in from Hawaii, our flight delayed 3 hours, so we arrived at the hotel at 4am, the girl at the counter was walking towards outside and saw us entering the hotel with luggages without saying a word, we thought she was stepped out just a bit, and waited in the lobby, but she disappeared! There was another man in the lobby he tried to help us find her however no luck. We were so very tired and waited in the lobby for half an hour, she finally came in and gave us the key of the room, it only took like 2 minutes. If it were that simple, why not just handed the key to us upon our arrival, we tried to make phone calls, but the phone rang right in front of us in the counter with nobody inside, it's very very very frustrated.

This hotel smells like Christmas morning because of the fireplaces and the scent diffusers, very cool feature I haven't seen anywhere else. Very nice front desk staff, windows that open, fireplaces, and despite an ongoing renovation there wasn't any chaotic banging / drilling or paint, they kept everything very professional. There are 3 different Marriot properties all next to each other in this area, this Residence, the Fairfield and the Courtyard. They all sort of share the same parking lot, it feels secure, although you get some loud cars coming through and this hotel is right off the highway exit, so some people complain about car noise. I didn't notice / mind it that much. For some reason the nightly rates went way up since I stayed here, from around $108 to now over $170 before taxes. At the initial rate, it was an amazing deal and the best Residence Inn by far. At this new price it's still a solid, very clean and professional hotel but I think it's priced too expensive relative to the amenities.

Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.

The room was big with small kitchen which is good for families and friends. Clean and nice room.