Hotel dekat Pantai Ala Moana, Honolulu

We stayed at this hotel from October 29 to November 4. Overall, the staff was polite and the room was cleaned daily with fresh towels provided — which we appreciated. However, several issues significantly affected our experience. First, the accessible bathroom we specifically booked did not match the photos. There was no handheld shower head, which was important for us. Second, the mirror in the hallway was noticeably dirty upon arrival, with visible streaks from a wet cloth — quite unpleasant for a hotel of this level. I also reported that the faucet in the sink splashed water everywhere, soaking the countertop and the floor. I was told the issue would be checked, but nothing was fixed throughout our stay. The two-faucet system used to regulate water in the bathroom was also very inconvenient, and we consistently had problems with unstable hot water pressure. A separate major issue was the parking. I prepaid and reserved parking for 5 days, but on the second evening all the spots were already taken, and I was simply instructed to park in a different building nearby. This was extremely inconvenient — having to carry things from the 3rd floor of another parking structure and waste additional time. It turned out that even if you pay in advance, your parking spot is not guaranteed — anyone from outside can take it. So you pay, but end up without the service you were promised. Overall, the staff tried to provide good service, but the organizational issues, maintenance problems, and poorly managed parking system seriously reduced our comfort. Unfortunately, after this experience, I cannot recommend this hotel.

I specially booked this hotel to watch the fireworks on Friday. The location is really a plus, and it is very close to the fireworks beach. The sea view room has a good view. Outside the window is the yacht dock, and there is the sea in the distance. The night atmosphere is full. Next to it is the Hilton Resort. The surrounding environment is very comfortable. There is also the largest outlet nearby, which is very convenient for eating and shopping. I am very satisfied with the overall experience.

Very clean, great service. The staff are always helpful, smiling and friendly. They give good advice on tourist attractions and local shops to visit. I only ever stay here when I visit Honolulu.

Waktu check-in adalah pukul 15.00, namun penerbangan saya tiba pada pertengahan pagi dan pihak hotel dengan baik hati mengizinkan saya untuk langsung check-in setibanya di sana sekitar pukul 11.00. Kamar sangat nyaman tetapi tidak ada topi mandi atau fasilitas lainnya yang ditawarkan. Lokasinya agak jauh dari pusat kota dengan berjalan kaki sejauh 5 blok yang cukup melelahkan, namun stafnya ramah kecuali anggota staf meja perjalanan yang sangat kasar dan mengunyah jeruk sambil berbicara dengan Anda dan tidak membantu.

This hotel is a very good place to stay if you’re not driving. You may or may not have a parking spot on their lot. Both nights we were there, we had to park on another lot. It wasn’t too far but when you walk with a cane due to bad knees, that’s not good. Our rented car was a Tesla. One of the reasons I booked there is because trip.com listed ev charger on the hotel amenities list. They DO NOT have an ev charger at this hotel. We had to go to another hotel to charge our car. We had a stressful first night worrying about where to find a fast charging station. Other than that, I do recommend this hotel. Staff was professional and helpful. Room was very nice and very clean.