Hotel dekat San Juan Lama, San Juan

The facilities are beautiful, as is the view. The team in the restaurants were hospitable and did their jobs really well. It's in the center of Condado, so great restaurants nearby, and an easy Uber to Old SJ. The rooms & service there was different. We went with our son, so I booked a suite (as a splurge). When we got into our room, it was a wonderful room, but there were a series of maintenance issues. The phone didn't work. The table was uneven ( I used a thick wedge to stablize it). Curtain rods were broken. Additional smaller things. I talked to a person on our floor, they said they would fix it. It didn't get fixed. After 4 days I ran into a manager who asked about our stay. I told him, he took detailed notes. Nothing happened. Never got fixed. We were supposed to have butler service. The butler sent a text after we'd been there 4 days saying to let them know if we needed something. We never saw him/her. I suspect a normal room would be fine there. But pretty disappointing considering how the Commodore suite was marketed - I think we would have got better service at a chain hotel.

This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.

First of all an authorization for $5000.00+ was placed on mycredit card. LaConcha admitted their error and removed it. Secondly the shower was extremely difficult to operate. Maintainance demonstrated it, but it was totally unacceptable. Our security safe froze on us at a very inconvient and was repaired. We would not stay there in the future

Great location. A number of restaurants around. The beach is across the street, valet parking $30 per day. Full breakfast with a variety of scrambled eggs and beacons. Free coffee and complementary biscuits throughout the day at the lobby as well as refreshing ice cold lemon (fruit) water. I really recommend it for a beach vacation. There is a Walgreens around the corner for a cheaper than in bar liquors

房間雖然不大價格在旺季不便宜但衞生環境服務設施等都很不錯。酒店對面有兩家24小時超市，不遠就是海邊，酒店的咖啡店和餐廳也非常棒

Great, convenient location if U want to explore Santurce/Miramar by just walking. 4 blocks away is Ciudadela which has a 24 hr Pueblo, Planet Fitness, & Mercado La Carreta cafe. Directly across for Ciudadela is a food truck food court called Lote 23 (very tasty, interesting mix). Also don't miss Abracadaba brunch & local coffee spot 787 Coffee. Also couple of good Mex restaurants on Ave José de Diego. U can use this same road to walk to Condado beach 🏖️ area, approx 15 minutes. There are also electric 🛴 on the sidewalks for rent. Right next to hotel just down hill is La Casona (beautiful garden restaurant & fine dining). Just across street from this,on Avenida Juncos, is Burrillos Santurce; a really tasty & very good prices casual Mex 🌯 spot (order at counter & sit). 3 min walk.... Even though location is excellent, the hotel itself is definitely budget. No significant amenities, small rooms & even smaller bathrooms. Water pressure on low side. Rooms have flat panels & cable (didn't use though). AC as much nicer, quiet split type units, worked very well. Small rooms also much easier & quicker to cool. Kinda old, outdated & funky (but also a lot of character), but if U just need a functional place to crash, the room prices are very very good! $65-80/night vs $400 ?!? Also has 1 self serve laundry wash n dry machines. In lobby is a small cafe-type seating area. Free wifi, but kinda slow. Depending on room location, there can be noise issues. Rooms directly above the Asia di Lima restaurant's exhaust fan (on Calle San Jorge side) should keep windows closed btwn 4-11pm to minimize cooking exhaust odors. Anyway... would definitely stay here again; especially if the room rates ate below $80/day. And don't really need a lot of fluff; not on vacation to hang out in tiny room or hotel property. If U want the resort experience... Caribé Hilton, Vanderbilt, La Concha, or Sonesta or El San Juan in Isla Verde... but you're paying $300-800/night !! If U stay here, don't be shy! Get out & walk around as much as possible... you'll be surprised by all the off-the-beaten path cool stuff you'll find. A much more authentic 🇵🇷 experience!

We were a little reticent about our choice having read some of the TripAdvisor reviews however we were exceptionally pleasantly surprised. Not only was our check-in available when we arrived at the hotel ahead of time but the room was well appointed, clean and really comfortable. The pool area as well kept and well attended, same with the adjacent Private beach area as well. There were free to use loungers and umbrellas down on the beach area which is a really lovely sheltered Cove and perfect for swimming and snorkelling.  There are some areas of the exterior of the property which could benefit from some attention but this is on the exterior of the building itself and in no way impacts on the fab stay experience. Fantastic value and a great experience. 100pc recommend and we would love to return with our kids.