Hotel dekat Pelabuhan Viaduct, Auckland

Sarapannya berlimpah, terutama air terjun cokelatnya! Makan malam prasmanan hotel ini juga terkenal di Auckland. Namun, resepsionisnya kekurangan staf; kami tiba setelah pukul 8 malam dan masih harus mengantre untuk check-in. Kamarnya secara umum dilengkapi dengan baik, tetapi yang mengejutkan, mereka hanya menyediakan kopi instan, bukan teh.

the location was convenient and near to the shops and train. downside is the place is a little run down and to lock the door i had to put more force to it. receptionist was kind and accommodating though.

The room itself is very old, the windows were also poorly cleaned. However the rest of the hotel is nice and updated including the spa and pool area. Overall it was a decent stay, however I would only go back for the spa and not stay there again.

Hotel with a central location. Breakfast left a lot to be desired. Check-in was not informative at all. The staff seem to know very little about the meaning of hospitality, especially at the reception and in the restaurant. The restaurant staff at breakfast were poorly qualified or interns, and the supervision made no effort to help. There was a concierge, but they were never available when needed. The business center had a broken printer, and the swimming pool looked more like a public pool than a relaxing area, with an unpleasant atmosphere. In my opinion, the hotel does not reflect a 5-star standard. The room was cleaned just the day before my departure, even with the “Please clean my room” sign on. A disappointing and expensive stay.

Reception service was quick and easy and we had our room upgraded. The room was modern and clean and the staff extremely helpful well manered. The Breakfast was pretty good value for money with lots of choices. The Barista coffee we did not sample but the regular coffee incuded with the Breakfast was pretty average. On the whole we had a most enjoyable stay..