Hotel dekat Basilika St. Thomas, Chennai

As always everything was good from the beginning... the check in till check out. The breakfast which wasn't quite the usual during our last stay there were totally opposite this time... understood there was a face-lift refurbishment work carried out at the restaurant the last time and as such it was excuseable..This time around the hotel had exceeded our expectation for both the service standard and eloborate buffet breakfast readied for the guests. We would like to thank all the restaurant staff in particular the restaurant manager SK Allarakha for making every morning as a start of a pleasant day with all the courteous services extended to us by him and his lovely team..This has prompted my family to celebrate my 60th birthday in the morning of 16/1/2026 before their departure for flight.Thank you for a great and courteous service shown to my family and i.We will definitely choose to stay at the TRT again the next time around. Way2go all... Cheers!

The staff was outstanding, extremely friendly and they made our stay very special. The whole hotel is very cozy, warm and well maintained. The breakfast was superior. We had a great stay!

Hotel looks lovely and on the surface seems like a high quality hotel. But the service was seriously shambolic. They didn't provide hand towels in the room, we had to ask several times for them before they finally appeared. The breakfast was bizarre - noone manning the coffee station but you weren't allowed to serve yourself (it was just a push button machine). No decaffeinated tea or coffee. It took ages to receive the love station food even though the breakfast room wasn't even 1/4 full as we were very early. They agreed to book us a taxi but on reconfirmation they had no record of it, so they tried to persuade us to instead use the hotel charter vehicle for 4x the price! It's a shame, for the price we expected better service and less chaos.

The staff are welcoming and friendly. The room is clean, and the upkeep is good. There is plenty of choice with relation to breakfast and other meal options. Room service is a little disappointing. I could never reach them, the line always went to reception and they had to connect me. Average wait time even for a simple pot of coffee is 30 minutes. Aside from this, I like my experience at Holiday Inn. I’ll choose to stay there in future too.

My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day. A well deserved PAT for Mr Ramar in exhibiting his professionalism But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally no empathy shown at all bearing the fact that we being tourists cant access to all your facilities This we consider a major setback as its reflects horrid customer service

Ibis is really a nice place to stay. The location is in the city center where you have all easy access to wherever you want to go. The transportation system in the area is very friendly. You can get a toktok motorcycle to bring you anywhere you want to sight seeing.