Hotel dekat Stasiun Kereta Utama Praha, Prague

We had an absolutely incredible experience during our stay. The surroundings were stunning, with breathtaking scenery that left us in awe. Every aspect of the resort was meticulously organized, creating a seamless experience from check-in to check-out. We especially enjoyed the expansive pool area, which was perfect for relaxing and soaking up the sun. Thank you for welcoming us so warmly; it truly made our visit unforgettable!

Great welcoming hotel, awesome location, great breakfast with a large selection every morning! The hotel is in good condition, all equipment in the room works without interruption. Thank you ;)

We booked three rooms for a group of six and stayed for three nights. Upon check-in, we immediately found that the rooms were significantly smaller than what we had booked. After having contacted front desk and Trip.com, rooms cannot be changed and we were only offered very minimal compensation without clear explanation for the discrepancy in room size. We felt very frustrated not to mention the time wasted seeking for remedies. The hotel’s central location is perfect for exploring main attractions but several aspects of our stay did not meet expectations. 1. Room Size & Cleanliness: The room was small and the overall cleanliness was below average. For instance, the hairdryer full of fingerprints and grease (no hygiene bag) is put right next to clean bath towels. 2. Privacy Concern: An uninvited housekeeping staff entered our room without knocking to promote a €25 hotel branded teddy bear, which is totally unacceptable and lack of respect for privacy. 3. Breakfast Experience: Breakfast had a wide selection but it was served in the bar area (where is the main entrance of the hotel to reach hotel front desk) and mezzanine floor with fairly limited seats. Food was laid over bartender’s countertop that created a chaotic and stressful environment especially during the breakfast peak hours. 4. Security Concern: As the hotel was modernised from a historic building, there are structural limitations e.g. the staff / housekeeping lift and dedicated lift to the rooftop bar share the same lift lobby for hotel rooms. The bar lift somehow also provides access to hotel room floors. This poses security concerns since non-hotel/bar guests could potentially access hotel rooms without any security checks. This hotel would suit travelers who prioritize location than any things else. Based on our experiences, it should not be classified as a five star as it claims for.

We stayed at the hotel from March 7 to March 9 and overall had a pleasant experience. Pros: The location is very convenient and the view from the hotel is beautiful. The room was clean and the staff were polite and welcoming. Breakfast was exceptional with a great variety of options. We also really enjoyed the Executive Lounge – it was a perfect place to relax and there was always a good selection of drinks and snacks available. Cons: There were a few issues in the room. The shower plumbing was broken and didn’t properly hold the shower head. The shower was also not fully covered, so water splashed onto the bathroom floor. There were no electrical sockets near the bed, which was inconvenient. The curtains had stains and the windows needed cleaning, which unfortunately made it harder to fully enjoy the view. Additionally, my mother and I stayed during her birthday on March 8. When making the reservation, I left a note asking for a small symbolic gesture since I had seen in previous reviews that the hotel sometimes does this for guests. Unfortunately, nothing was prepared, which was a bit disappointing.

I had a very pleasant experience during my stay. The room was clean, comfortable, and well-equipped with everything I needed. The location is perfect—close to public transport and within walking distance to the city center, yet in a quiet area. The staff were friendly, helpful, and always smiling. Breakfast was delicious with a good variety of options. Overall, it’s a great value for money, and I would definitely stay here again on my next visit to Prague.

Staf yang konyol menolak mengembalikan barang bawaan yang disimpan Saya menginap di hotel ini selama dua malam. Kamar, fasilitas, dan staf yang memeriksa kami pada hari pertama dan menyambut kami saat sarapan sangat ramah. Ketika saya check out pada hari Jumat, 13 September, seorang anggota staf bahkan menawarkan untuk menyimpan barang bawaan kami sebelum kami memintanya. Semuanya memuaskan hingga saat ini. Sore harinya, kami kembali ke hotel dan meminta seorang staf pria paruh baya di meja resepsionis untuk mengambil barang bawaan kami. Dia mengatakan kami tidak bisa mengambil barang bawaan kami hingga pukul 4 sore, sambil menunjuk tanda terima penyimpanan saya, yang bertuliskan angka 4. Saya belum pernah mendengar aturan konyol seperti itu atau alasan apa pun mengapa sebuah hotel menolak mengembalikan barang bawaan yang disimpan kepada pemiliknya kapan pun. Itu tidak masuk akal. Kami mengulangi permintaan sederhana kami, dan teman saya menambahkan bahwa itu darurat—kami sudah memiliki taksi yang menunggu di luar (parkir sulit, dan hujan deras), dan kami tidak punya banyak waktu untuk pergi ke stasiun kereta untuk mengejar FlixBus kami pada pukul 3 sore. Tetap saja, staf pria itu menolak lagi, dengan ekspresi tegas, mengulang alasan yang sama tidak masuk akalnya. Kehabisan waktu dan kesabaran, teman saya berteriak, ”Apa kamu bercanda?” Pada saat itu, staf itu akhirnya mengakui bahwa dia bercanda dan membawa kami ke ruang penyimpanan untuk mengambil barang bawaan kami. Kami begitu terburu-buru sehingga saya tidak punya waktu atau pikiran untuk mengonfrontasinya lebih jauh. Jika hotel menghargai umpan balik, saya harap staf pria ini diberi tahu bahwa ”lelucon” ini tidak dihargai dan bahwa perilakunya sangat tidak menghargai waktu kami. Rasa urgensi kami jelas—jika dia dengan sengaja memutuskan untuk ”menggoda” kami pada saat itu, itu menunjukkan tingkat rasa tidak hormat yang sama sekali tidak dapat diterima. Saya tidak bermaksud untuk mencegah orang memesan hotel ini, dan itu sangat disayangkan, karena semua staf lain yang kami temui dan semua hal lain tentang hotel itu sangat baik. Namun, salah satu staf ini mengubah apa yang seharusnya menjadi pengalaman yang sempurna menjadi pengalaman yang tidak menyenangkan.

Хороший отель за свои деньги, прекрасные завтраки и приятный персонал на ресепшен.