Hotel dekat Danau Okanagen, Kelowna

The hotel was extremely busy, as it was a holiday weekend. The state of the hotel definitely showed an increase in volume and turnover. Our room, the entranceway, and the bathroom floor had white marks all over it. At first, it looked like a child walked into paint and then ran in and out of the room. However, with the smallest of elbow grease, I was able to remove most of the marks from the bathroom. In doing so, it looked more like dried oatmeal, but I couldn't be sure. My point is that it was impossible not to notice this mess and that someone made a conscious decision to leave it in this manner. They did this, knowing that it was a long weekend and that guests would be paying in some cases double what they normally would pay. At these prices, with taxes,fees, etc, we were over a grand for 2 nights. At these prices, you do expect the rooms to be in pristine condition. We had spoken to a staff member delivering towels to a nèar by room. He informed us that he would speak to his supervisor and that someone would be up shortly. At this point, it was late and we were at the end of a solid week of moving. We needed sleep more than anything. To the best of our knowledge, no one tried to reach us in regard to this issue. This is a beautiful hotel. However, more needs to be done to keep it that way.

We enjoyed our stay at the Fairfield Inn & Suites Kelowna. Staff were friendly, swimming pool and slide were great for our 9 year old, free breakfast was fantastic! My only complaint would be that I booked a room with a king size bed saying it sleeps 4 (2 adults and 2 children), so I assumed there would be a pull out couch. There was only one king bed. So my toddler slept in her playpen that we brought along and my 9 year old had to sleep on the floor. I’m not really sure how one bed means you can sleep 4 people?  But we made it work and our stay was great besides that issue.

The hotel was great, we enjoyed our stay. The room was spacious, bed comfortable, nice pillows and towels. The toiletries were a bit too small, so we asked for more and were provided right away. I absolutely loved the territory and the warm outdoors swimming pools and hot tubs, those are amazing!  The only thing is the restaurants on the property, even though the menu is quite good, the dishes didn’t taste great, we had two breakfasts and two dinners, and ordered different things every time, but still. Could be us, but just a note, you may want to eat elsewhere.

Hotel is newer so feels fresh and clean. Our room and bedding had a bit of a stale smell, I asked to have the pillows swapped after the first night as I immediately noticed the “greasy” smell when I went to bed. Although they exchanged the pillows, the second set was no better so I sprayed them with some aromatherapy I happened to have on hand. Overall nice hotel, front desk staff could be more friendly and professional, but not a big problem.

The front desk staff were exceptionally friendly and welcoming. The on-site restaurant is truly a hidden gem—both the food and drinks were outstanding. The only issue I encountered was with the air conditioning in the room. It was quite noisy, so I turned it off before bed to get a better night’s sleep. However, I woke up early in the morning to find it had turned itself back on and the room temperature had dropped to 18°C which was uncomfortably cold. I mentioned this to the front desk during check-out and the staff member sincerely apologized and assured me they would look into it. I appreciated the way the situation was handled. And the other thing is the room is a bit overpriced.

Hotel is a good value The new tubs are so slippery I’m surprised that there have not been several accidents no mats on the tubs but was surprised to see a sign on front offering a mat if requested -that’s a safety issue to me