Hotel dekat Kebun Devonian, Calgary

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

The receptionist was very cheerful and the room was very clean! It is also located conveniently in Downtown Calgary. However, the temperature of the shower can be a bit tricky to adjust as it will either be too hot or too cold. But I was very satisfied overall and would recommend this hotel to fellow solo travellers!

I reserved this place for my son's tournament. I stayed well for 2 nights without any inconvenience. However, the table and refrigerator here were too small, so it was a little uncomfortable, but it wasn't a big problem. Some other hotels made loud noises with heaters and microwaves, but this place had a microwave inside the storage, so I could use it quietly while my son was sleeping, and the heater noise was not loud. The front and housekeeper staff were generally friendly and the ice machine worked well. Also, it was nice to have a drinking fountain on the main floor and the swimming pool.

The bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out. Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience.

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool

Great value for a short term stay near the YYC, with turn off from major road BarlowTrail NE. The front entrance is a bit confusing if approaching from the rear industrial area. Staff were friendly and professional, usual hotel damage deposit and person staying in expectation. The room was very spacious and clean, although a bit dated. AC was a bit louder than expected, but was able to sleep through. I didn't have time to use the amenities (pool and gym).

This is the 2nd time I booked this hotel residence the first time March last year without a online booking then I booked through tthrough this year January 30 to February 3rd , I booked this hotel because it's been good service the first time I booked here and I had both times had good service. The hotel is a good location as it has bus service to downtown and southcentre that stops at chinook #10 & 15 + the Red line to somerset and Tuscany with easy transfer to the other lrt line blue line to saaddletown and 69st west end. I only used my hotel to relax and sleep other then that I was exploring and visiting family and friends. The front desk and cleaning staff was amazing 👏. The next time I vacation to Calgary expect a booking from this guy for a 3rd time.