Hotel dekat Chinese Pavillion, Rio De Janeiro

"We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge."

"The hotel is located in a prime area in Rio de Janeiro, very close to Ipanema Beach, within walking distance. From there, you can easily reach the main beaches and attractions. Reception, check-in and check-out are very easy. The rooms are clean, with comfortable beds, good quality shower amenities (shampoo, conditioner and soap), clean towels and sheets. There are amenities for purchase in the minibar (beer, chocolate, water and soft drinks). There was breakfast included (in my reservation) and there was good quality Brazilian style food, including cheese bread. The staff was very welcoming and polite. It is a very good hotel with a fair price."

"Firstly, deluxe room wasn’t deluxe at all. Same as the standard room in all it entirety. They blankets were old and didn’t have a casing. The towel if you hold them up to the light you could see through them. The room had mold. It was an horrible stay. Also had to pay for them to keep your bags ( I was only surprised by this- not really a complaint). This wasn’t a four star stay , more like a two stars ⭐️ ⭐️"

"This was my fifth time at this hotel . Both my husband and I always enjoy staying here ! The best - as good as the amazing views of the beach - are the staff .  It is incredible that most servers , check in people , luggage bellmen remember us ! They are all so kind , efficient and friendly that they make us feel part of their family !  Can’t find words to describe how much we enjoy staying at the PortoBay , Copacabana !"