My day is screwed up by unprofessionalism. Booked a day trip for my birthday through the whatsapp. The front office girl told me to pay my booking on the "meeting point", and I should be at the meeting point at 9:30, and they didnt let me know where should be the meeting point. As I am living in Bajo, and had stayed in their island twice before, so I kind of know what they called as meeting point, which is the boat. Arrived at the boat at 9:30, there were only the boat crew. I asked one of them at what time they will depart (I did asked because the last time I spent a night in their island on May '22, I came at 9:30 and they made us to wait more than an hour to depart) ...The guy told me that the boat will leave at 10:00! I went to buy something believing that they will depart at 10:00. Cameback before 10:00 and I saw the boat leaving. I called the number that I made the booking with, sent the messages and they just told me "you were not at the meeting point at 9:30". Went to their office, and the front office girl didn't even say a word, not even sorry. It was her who received the booking. She used to be on the boat to check that all the customers onboard already. I was a bit upset and one of them was going to use the argument "the booking hasn't paid yet", while the front office girl told us to pay at the departure day. The manager of this place who is the wife of the owner is also UNFRIENDLY, I saw her sour face on May '22 in the island, working unhappily, never said hello or replying any smile of customures, creating awkward vibes. I had better experience staying on the island on April '22 without her tho.
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