Super OYO 910 Hills Residence

FEEDBACK REVIEW ROOM HOTEL OYO 910 HILLS RESIDENCE 19-21 Aug 2023. Prefer 0/5 STAR. WORST STAYCATION EVER!! This is my first time get the worst room ever! Its a nightmare. I will never forget that my Anniversary & Birthday trip got this horrible room. Property : No lift at all need to climb up level 3-5 and the hotel look like scary creepy dark ******* building. Like prison and horrible place to stay. Room : Too small and smelly like sh*t! The room is too smelly, i need to use my perfume to make it better and also smell of cockroach. Unable to sleep at night bcs of the smell. HATE IT! There is not enough light, im staying in the dark. There is table lamp that no bulb. Also no drinking water provided. Bathroom : The shower really slow even already open to the max. The shower temperature has no specific temp it's just extremely hot and super cold. Sometimes no water. There is soap dispenser but no soap at all. Luckily i bring my travel toiletries. No towel provided. Cleanliness : DIRTY and STINK! i believe they never change the bedsheet or towel because its itchy. i also believe they didn’t have housekeeping. Because they never clean our room for the next day. Even we already empty the room. Service : BAD SERVICE EVER! No reception during the time, we request to check-out and change room. They mention the room was full, we request for the refund since we not satisfied with the room condition at least we can go to different hotel with better condition. Even half price they ignore. Location : Strategic location because near to tourist attraction. But the location of the hotel also not so good because of the dark alley. Booked thru SNAP AirAsia. I never disappointed with SNAP AirAsia, before this i booked many times. The room was nice and comfy. Able to sleep and rest. The room was almost likely with the posted and shown. Even there is cheap price like this but they manage to keep the room in good condition. This time i hope you could check back the property yourself either you should accept new booking for this property or not. Because its not only me, more than 20 people mention that the property was extremely horrible. Not recommended at all to our tourist to stay. They have travel far (same goes to me). Check-in to have a relax and clean room. The most important is CLEAN!! I’m unable to sleep well because of the smell effect my schedule because im too tired. Im even empty my room for the next day, maybe i get to change a room, a refund to change a hotel, if not at least CLEAN the room. Hope for the best. I hope no one get fool from their advertisement.