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Ulasan terverifikasi
Location9.0
Amenities8.0
Service8.0
Cleanliness8.4
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All reviews(2116)
Positive reviews(1978)
Reviews with photos/video(629)
Too noisy(127)
Convenient for shopping(95)
Located downtown(60)
Loved the view(56)
Perfect for business trips(30)
Great swimming pool(21)
Negative reviews(138)
KAH FAI
Amber Queen
Menginap di Mar 2025
Couples
13 ulasan
6.0/10
Diposting pada 11 Apr 2025
There are ants and mosquitoes in the room. The room smells bad. Deposit RM100 only accepted in cash and before check out, they will check the room then only refund. And no shampoo or body wash.
Tanggapan dari Properti: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We're sorry to hear about the ants, mosquitoes, and the unpleasant smell in your room — this is definitely not the experience we aim to provide. We also regret the inconvenience caused by the deposit and the lack of amenities like shampoo and body wash. Your comments are important to us, and we will work on improving these aspects. We appreciate your understanding and hope you'll consider staying with us again in the future for a better experience.
Cheng Hui
Amber Queen
Menginap di Mar 2025
Couples
1 ulasan
6.0/10
Diposting pada 13 Apr 2025
Great location but it’s not a 4 star hotel standard. Surprisingly their bed is quite comfortable
Tanggapan dari Properti: Thank you for your feedback. We're glad to hear you enjoyed the location and found the bed comfortable. However, we apologize that the hotel didn’t meet your expectations for a 4-star standard. We appreciate your comments and will work to improve the areas you've mentioned. We hope to have the opportunity to welcome you again in the future and provide a more consistent experience.
Anonymous User
Amber Queen
Menginap di Mar 2025
Travel with friends
1 ulasan
7.0/10
Diposting pada 7 Apr 2025
Good hotel but checking and checking process takes very long. Long queue and 2 customer counter only. Will not recommend
Tanggapan dari Properti: Thank you for sharing your feedback. We apologize for the long wait during check-in and check-out, and we understand how frustrating this can be. We will review our processes to improve efficiency and ensure a smoother experience for our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
Joshua P John
Amber Queen
Menginap di Mar 2025
Solo travelers
1 ulasan
7.5/10
Diposting pada 24 Apr 2025
Staff was friendly and 24 hours service is available at the hotel hotel strategically located at the heart of the city, best for solo travellers and people who likes to explore the city. All the malls and bars and clubs are very close by to this location.
Jenny Qiqi
Tangerine King
Menginap di Feb 2025
Family
3 ulasan
9.5/10
Amazing
Diposting pada 6 Apr 2025
Cleanliness room & my request has been met. Room is comfortable & location is just near to Jalan Alor. Parking available, but if can just free for guest is better because room price quite high. Beautiful city view with TRX building.
Tanggapan dari Properti: Thank you for your wonderful feedback! We’re happy to hear that you found the room comfortable and that your request was met. It's great that you enjoyed the beautiful city view, especially of the TRX building, and the convenient location near Jalan Alor. We appreciate your suggestion regarding free parking for guests, and we will take that into consideration for future improvements. We look forward to welcoming you back soon!
Guest User
Amber Queen
Menginap di Mar 2025
Solo travelers
2 ulasan
9.0/10
Great
Diposting pada 15 Apr 2025
Walking distance to all hotspots around Bukit Bintang such as Jalan Alor, malls & eateries.
Tanggapan dari Properti: Thank you for your great feedback! We're glad you enjoyed the convenient walking distance to popular spots around Bukit Bintang. We hope you had a wonderful time exploring the area, and we look forward to welcoming you again soon!
Guest User
Amber Queen
Menginap di Feb 2025
Couples
1 ulasan
9.0/10
Great
Diposting pada 24 Apr 2025
Perfect location just walking distance to some popular area in the city center! Minus we were staying when they renovating the hotel, so much noise from the room
Baronsdotrp
Amber Queen
Menginap di Feb 2025
Solo travelers
3 ulasan
9.5/10
Amazing
Diposting pada 10 Mar 2025
What I like the most was the location everything is accessible if you stay here. Clean room with a city view is also one of my favourite thing about this hotel.
If I had the chance to visit Kuala Lumpur the second time, I will definitely stay here.
Tanggapan dari Properti: Thank you for your wonderful feedback! We're thrilled to hear that you loved our location and the clean room with a city view. It's fantastic to know that you'd choose to stay with us again during your next visit to Kuala Lumpur. We look forward to welcoming you back for another great experience! Safe travels, and we hope to see you again soon!
FENG08
Amber Queen
Menginap di Feb 2025
Solo travelers
21 ulasan
10.0/10
Outstanding
Diposting pada 1 Apr 2025
Nice and clean place good location very centralised and near to all big malls
Vchuash
Amber Queen
Menginap di Jan 2025
Solo travelers
2 ulasan
9.0/10
Great
Diposting pada 26 Feb 2025
Clean and relatively new hotel. Everything was working properly. The hotel was under renovation so it's a bit noisy but the management was wise enough to put up notices to inform the guest. In the heart of KL. Central to everything.
Anonymous User
Amber Twin
Menginap di Jan 2025
Solo travelers
13 ulasan
4.5/10
Diposting pada 28 Feb 2025
STAY AWAY FROM STARUS HOTEL unless you love cockroaches. Hotel fully infested with them . Not. 1 or 10 whole hotel is infested hundreds of cockroaches everywhere.
Guest User
Amber Twin
Menginap di Feb 2025
Family
2 ulasan
8.0/10
Very Good
Diposting pada 28 Mar 2025
good to stay in here, good location and also have many food stall in there
Kim teck
Amber Queen
Menginap di Jan 2025
Couples
22 ulasan
7.0/10
Diposting pada 26 Feb 2025
The front desk service is good,the location is good,but at night the music from the surrounding is disturbing
Can't sleep
Whizz Pablo
Amber Twin
Menginap di Jan 2025
Couples
4 ulasan
2.0/10
Diposting pada 14 Feb 2025
this hotel is a nightmare.they doing the construction still opening the hotel.They have a excavator drilling start from 8am. The whole room are shaking.I feel like my brain melting.this is insane. Please beware!!!!
they claimed that they keep the noise controlled which is fake!
HUMAYUN
Amber Twin
Menginap di Feb 2025
Business travelers
6 ulasan
7.0/10
Diposting pada 17 Mar 2025
Hotel location , Interior , cleanness , every steps guests are satisfy
Thanks
Tanggapan dari Properti: Thank you so much for your wonderful feedback! We're delighted to hear that you were satisfied with our hotel’s location, interior, and cleanliness. It’s great to know that we were able to meet your expectations throughout your stay. We truly appreciate your kind words and hope to welcome you back again soon!