Unlike the ultra modern Wrocław MGallery hotel, this fellow-chain member didn’t exceed, or quite meet our expectations. This was to be our bit of luxury in our Europe road trip. It didn’t quite get there. Our room was a very unusual shape, and faced onto the hotel’s atrium, and we were told this was quieter than facing onto the street. What we weren’t told was that the atrium acted as a dining area and if we opened our window for fresh air we had Mamma Mia instead! Aside from this the room had everything you would expect from a hotel of this standard. I have reviewed the restaurant separately, and our experience was very positive. At this stage I should say that the hotel is surrounded by a building site as a new tram is being installed, which we were told is forecast to last another 1-2 years. There are tables at the front of the hotel but the vista is poor. There is a bar in the cellar which was very cosy, but not where you want to sit for cocktails on a balmy summer’s evening. The area where the hotel fell down the most was the reception. The staff were unfailingly polite and helpful, but didn’t quite cut the mustard. On one occasion they seemed in chaos, as there was a large group which had arrived to dine in the adjacent restaurant. Separately, there was a lack of communication. The hotel advised us they could organise a trip to Auschwitz for us. We asked them to book it. We received confirmation this was done, but we were not told: (A) the departure time, (B) what we needed to take ( including ID, which is vital); and (C) that we were expected to pay the driver in cash at the conclusion of the trip, by which stage we did not have tha cash. We only discovered (A) and (B) by asking ourselves, and (C) was resolved by the hotel ( which we would have expected) bearing in mind they had added 33% to the cost when we had booked in advance. In terms, therefore, we had a very comfortable time here but we mark it down from a 5star hotel because of its location and also because of the failings in the training of the front of house staff.
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