Spa Hotels in Kota Kinabalu

Good hotel.Jotel been well upgraded. Look new. Reception frarah excellant. Meet director of room Bernard, amazing guy and wealth of knowledge, humble and good public relation. Room 830 only issue was TV all the channel need to adjust or fix screen not clear (running line).Young Bell boy with spetical amazing(selfie photo) . Good knowledge on local area.. I love your rain shower wonderfully cold water shower the best among other hotels. Did not have any photos A I am return guest. See you soon.

Front desk service is best, friendly with most smiling face, always greeting and friendly chat to customer, bedding matters a bit soft and some spring is not well in condition, but ovell room amenities is good. However, I really wondered why a 5 stars Hotel the restaurant all size plate, bowl, even cups are so so oily, sticky, food mark, stains on almost all pieces of them, I keep on looking for more clean one but sad to said is no one is clean, really very sticky and oily, hope the restaurant can look serious on this matter, I can said I never seen such dirty plate, even I go to 2 or 3 star hotel, the plate is more clean then Le Meridien, but food and beverage is good, I love the service can custome order our favourite fresh fruit juice and coffee

I have never stayed as good as 5 stars hotel such this Hyatt Regency in KK. Starting from reception, buttler, and front desk- all are so good in order. The receptionist who check me in was very helpful. The room perfect. Hot water is good, room is very spacefull and stunning. The decorations are just perfect, migh be Merry Chritsmas is coming. Just next time, maybe i will stay sea view. Better as have great view of KK ocean view.

Good place to stay and healing, staff are friendly and many variety of food and delicious. Very satisfied with a clean room and tidy.

Thank you the reception staff Mr Aiman for excellent service and excellent attitude and communication skills, he assisted with his best and we felt great and comfortable with his service , this is totally the highlight of my trip stayed with Shangri la ! Pls kindly convey to Mr Aiman , and keep up with his good work 👍🙏

Stayed two nights in a seaview room. Room was clean, mattress and pillows fresh and comfortable, and the view was outstanding. Food and service at the hotel restaurant Cafe Boleh and the poolside restaurant was good. We had thin-crust pizza by the pool both days. Only disappointment, Cafe Boleh ran out of fish for ”fish and chips” on the 2nd day when we tried to order it for dinner.

Fabulous service, room was impeccably, clean, and modern, host to hotel was very responsive through WhatsApp, location, right in the heart of KK, bed, super comfortable, and the pillows, one issue was just the check in part. You do need to have WhatsApp, and not only dead on your phone, but to be able to call the host in order for them to let you in the door. I did mention a suggestion to the host about just adding a doorbell for people who aren’t tech savvy. But other than that everything was perfect. Secondly, you do need to climb stairs. You will need to climb to the second floor just to get to their level then you climb another floor to get to the hotel. 

Second time here and all I can say is the management seriously needs to do sth about the rooms condition and facilities. Eg.change the door handles, hinges, chairs, dirty bathroom silicone, uneven wall paint, noisy old aircond compressor, old and sad looking restaurants, etc. Even though they ”refurbished” the rooms, but small details and some in-room amenities are still lacking and old. If you are going to spend money to give your rooms a face-lift, make sure it's a proper one and not a half botched one. Having said that, Duty manager Christina did try her best to accommodate our family by changing to a better condition room, so I will still give some stars for the service. Nexus has so much potential that if managed properly, I can say it would do better than the other resort in the area.

The location is perfect as it is in the centre of the city. You can find food around this area. The room itself is reasonable big and clean. Only disappointed by the basic function like the bathroom ventilation fan is not presented. Water pipe need a fix and water sink clogged.

The sunset view and night view of the landscape restaurant are very beautiful. The interior of the room may not be so clean and novel due to years of operation, but the balcony can still see the beautiful scenery of the mountain. Although there is a jacuzzi in the bathroom, it is no longer usable. The shower head is also difficult to use because the hot water faucet knob is broken. The ecology around the resort is very rich. If you have the opportunity, you can walk around the resort and observe the flora and fauna. But don’t walk alone on the road outside the resort at night, because there are many wild dogs nearby, so be careful of wild dog attacks.