Oh god where do i even start, if you want a 5* hotel this definitely isn't one to choose. I'm the sort of person to always give a place the benefit of the doubt despite the reviews on here but I really wished I listened. First the pictures advising the hotel are definitely false information some pictures are not even the hotel. Reception staff are very very very rude never experienced anything like it. If your English you will be ignored no doubt about it they will serve people behind you in the line even if you are the last person left you will be ignored. Reps, young men cleaning and bar staff are very friendly. Rooms - mould around shower, shower head full off mould and limescale, clothing hooks broken, plugs hanging off the wall, flusher broke twice in the week. Entertainment - disco/club that's advertised is never open, games room bowling never open, had to guess each night where the entertainment would be taking place. Bars - only one bar open which served cocktails and spirits which is about 5 minute walk from the main pool. Tropical bar open only fizzy drinks and beer. Lobby bar never open. To get a drink in the evening takes around 10-20 minute as only two staff working on bar and the que wraps around the bar. Food - food is very poor never hot same things every night rice, salad, bread, pasta, soup and meat. Breakfast is the same thing boiled eggs, bread, salad, cereal and some meat no bacon no sausage. Chips and burger ever lunch time. No labels to say what the meat is. The Resturant you get to have once a week, we walked out aswell as other guest. No one asks about allergies, no menu, they have a lovely bar but drinks are put on a table in the corner. Was served soup cold, meat balls, and main was a fish on the plate literally a fish on a plate. On check out when I was finally seen to, the receptionist just looked at me with a disgust look on her face took the card and said nothing, I asked where the luggage is kept she just pointed to a room, when we went to put the bags in the room it was full up with bags even on top of each other we could even open the door fully so we took out bags to the pool side. Now let's top this so called 5* hotel off. Our last night we was sitting at the bar when all of a sudden a fight broke out between the staff and a guest literally about a meter away from us which resulted in the staff member picking up a pole and hitting guests, when other guest tried to break the fight up the staff member started hitting them with the pole which resulted in the pole snapping in half. When the fight seemed to have stopped and the guest walked away the staff member run back over to them to restart hitting them with the pole. Security arrived to break up the fight. No apology from any of the staff was given to any of the guest around at the time. The next day I see the guest that tried to help and they have slashes all over their bodies. Please do not waste your money on this hotel turkey has some am
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