Ulasan Star Island Resort and Club - Near Disney

I have been using star island for years NEVER have I been so disappointed as I was this time. Carpet was dirty hair in the bathrooms even blood on one of the bathroom floor! Open up a cabinet door in the kitchen to get a cup and roaches! Who wants to take them home with them after a vacation. The room smelled moldy and smokey like someone had previously smoked in it. Very disappointed

This is the email i sent when we were trying to check in. We checked in finally a hour and 30min later Hello, I am writing to express my extreme disappointment with the service we received upon our recent arrival at your resort. Despite having made a reservation and being assured that our room would be ready by a certain time, we were informed upon arrival that our room was not ready, with no indication of when it might be available. This lack of preparedness alone would have been frustrating enough, but what truly struck the issue was the complete lack of sympathy or apology from the staff at the front desk. My husband and I traveled three hours to reach your resort, only to be met with inconvenience upon our arrival. To make matters worse, the staff failed to provide any sort of time frame for when our room might be ready. This forced us to cancel our dinner reservations, as we were unwilling to further delay our evening plans without any assurance of when we might be accommodated. As paying guests, we expected a level of professionalism and courtesy that was sorely lacking in this instance. The failure to communicate effectively and the absence of any acknowledgment of the inconvenience caused is unacceptable from a establishment of your caliber.Additionally, we requested some sort of goodwill to acknowledge the inconvenience and disappointment we experienced during our stay but was only told a hour added to check out. Luckily the overall romm was enjoyable.

The check in processing was good. Lots of staff around. They have elevators. Im on the third floor sooo yeah. I love it here. The food is priced economy. Great place. I will be back!!!

I thought I was renting a king room. Got to the room and it was not. Then around 11 pm connecting room was NOISY. We packed up and front desk let us move to another building. Same there. All service folks were excellent. I just do not want to share a room with others. Would not recommend

The bed has to be the worst. I have never in my life slept so uncomfortably. Me and my husbands back were so sore and achy. The tub is the only saving grace. It helped with our backs…but we won’t be back.

If you like birds and other animals (alligators…) the resort is by a pound and offers great opportunities to see Florida nature

Everything was great, close to Disney, a lot of shopping and amazing food trucks. The only thing I did not like was they charge you for towels. I have kids abd there was a pool. But extra towels were 7.00 that shoyld be mention for booking.

Service at the front desk was amazing. We checked in very late and they were extremely accommodative. Parking is terrible at the resort. If you get there late at night. Room was nice, but there was some food on the counter from the previous guest. Overall I would recommend and I would stay again.

Service at checkin. The girl, who has been there for awhile is computerized, no eye contact, nasty, non communicative, could be a robot and get more servoce.

When i checked in my room door was wide open. Which allowed nature to make its way in. Cleaning lady needs to learn to move some small furniture when vacuuming.

Place needs total remodeling. Looks old as the hills. Was there in 97' and it is the same literally 🤔 grounds are beautiful and pools great!

We had a mini suite and was very happy with it although the bathroom didn’t have enough shelf space for all of our stuff

Everything was absolutely perfect, very nice staff and the villas are absolutely immaculate. Love love love.

This is the 2nd time we have atayed here. The atmosphere is nice and quiet and clean. The pool area is delightful and the workers have great attitudes!