Ulasan The Gleneagle Hotel & Apartments

Great hotel, really big and offers a lot of amenities A+

Everything was perfect.We had a beautiful room and the entertainment was brilliant totally recommend the Gleneagle hotel

Excellent for visiting Killarney and surrounding area. 20 minute brisk walk into town. On main road which was noisy from the balcony rooms so bear in mind if you want more peace go around the back. A relaxed and friendly hotel.

Lift out of service por joke people waiting for lift

Lovely place and lovely staff

Un hôtel immense, impersonnel, sans âme, Point positif, personnel agréable, petit déjeuner et dîner plutôt bon. Nous n’avons pas testé la piscine mais elle est grande et doit être agréable.

There are some very good points about this hotel but equally some very disappointing aspects which is why I have given it a review of 3. First the good points. The staff were friendly and helpful. The room with the balcony was well proportioned and pleasant and the walk in shower really lovely. It is in a handy location for getting to places. What we felt was disappointing was having to queue for breakfast. It felt like a fast food chain restaurant. We had opted for a late breakfast at 10.15 am so we were really surprised we had to queue. Then, when we got a table after waiting 10 minutes, there was hardly anything left at the cold buffet and what was there, looked dried. When I asked for a yoghurt, I was told there were none left! I find that hard to believe. I ended up having the cooked breakfast. In fairness, that was OK. It wasn't freshly cooked which is always my preference but it was hot, fairly fresh and reasonably tasty. The other thing we didn't like was the Bar. The only bar open when we were having a drink (late afternoon) was the one at the back of the hotel. It was functional but not comfortable. It had very little atmosphere and it felt a place that you passed through and not one for relaxing. We would stay here again if we were putting our heads down for a night and that was all we wanted for this night as we were meeting friends in Killarney. I am not sure if it is value for money though which is why I have given it a three.

Great Entertainment, Location, Room, Food and Staff, All A1+++++++++++++++++++++++++++++++++++++++++++++++++

The food was absolutely gorgeous and the room was so clean. Bed was very comfortable too. Will definitely be back again.

Disappointed is an understatement, the service and treatment we received at the Fiadh restaurant was definitely an unforgettable experience. I asked permission from my manager before posting this hence the delay. I work for a wonderful organisation and as an exciting trip we headed to Daniel O'Donnell Concert and had early bird 2 course booked previous for 5 30p.m. From start to finish as to how my service users were treated was appalling. 8 tables who arrived at different periods after us had there mains and starters before us we only ordered 2mains and 1 starter and desserts it took nearly an hour for our food to arrive, panic set in cause doors to concert opened at 18.30. We were asked did we want dessert we had this already ordered 15-20 minutes later no dessert we just cancelled the desserts at this point and asked to pay. We were charged full whack which is abuse of funds in my opinion the supervisor was rude and unapologetic. This has been a very upsetting experience for us all. I will thank the receptionist who unfortunately I didn't receive her name who was most helpful to try and rectify the situation and who too was outraged by the treatment we received.

Stayed here for 5 nights as part of a coach holiday. it was like Travel Lodge on steroids. We were on the 4th floor with a view of another building to the left and overlooking a huge car park. All of this was viewed from behind a horrid crumpled old net curtain at the window. The room was o.k. but very dated. Dirty looking grey carpet. The one good thing was that it was very quiet in the room at all times. The bathroom needed updating. The shower was over the bath and had a fixed screen making it very difficult to get into the bath. The sink looked like it needed a good clean. The toilet took a long, noisy time to fill after flushing. The cleaners start cleaning the rooms at 8.30am, while you are having breakfast. When we returned to the hotel late afternoon, they were still around with their trolly - a permanent fixture for most of the day. The meals were an absolute fiasco. We had to sit where we were told for every meal. You start off in one part of the room, the next meal they move you to somewhere else. You have to look on the electronic board to find out the times of breakfast and dinner every day. Food is o.k. but very repetitive. The tables are very small and not big enough to eat in comfort. One day we had sat down and we're having a drink of water when we were told we couldn't sit at that table as it had been reserved, and had to move somewhere else like naughty children. Every day coaches come to the hotel with new people. Lots of activity and people with suitcases everywhere. Couldn't comment on the entertainment as we didn't go to any. We were under the impression that there would be gardens at the hotel with somewhere to sit. No - there are benches at the edge of the car park looking out at the road. This is where the smokers collect. All in all a very disappointing stay. Couldn't go anywhere unless we got the shuttle bus to Killarney, as it was too far for pensioners to walk.

Ideal Location for all attractions(Muckross,torc waterfall,Rings of Kerry,Killarney gardens). Rooms are very Clean and spacious as well. Variety of Breakfast Good onsite parking facility. There is a swimming pool(we did not use though) Bus services(paid) to the central location. Overall staff I would highly rate them.

To be clear, we did not personally select this hotel, it was part of a tour. Pretty far from town center and charged guests for their own shuttle--both ways--which didn't operate past 5pm or so. Breakfast was mayhem -- place just too busy and food not good. Certainly not the charming Ireland experience we'd hoped for. While rooms were clean, they were dated (think 70s/80s Holiday Inn vibe). One of our rooms was more than 80 degrees so couldn't sleep at all. Called front desk twice -- just said to open window (it already was). 2nd day asked housekeeper for help who noticed previous guest or staff had turned on the radiator--almost 85 degrees. If front desk had sent someone to check first 2 times we called, would have saved us a sleepless night.

Every interaction with the hotel was a masterclass in customer service. From check-in to housekeeping to the INEC staff, our stay was a joy from beginning to our departure.