Hotel Autograph Collection di Key West

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Discover the vibrant pulse of Key West right at our doorstep!At the Saint Hotel Key West an adult only property, we offer our guests a divine hotel experience nestled in the heart of lively “Old Town” Key West. Steeped in history, our hotel is a unique blend of the oldest operating hotel, the Edgar House, and a former Gately Memorial Hospital. With only 36 intimate rooms, our boutique hotel boasts eclectic designs and seamlessly blends modern aesthetics with the timeless charm of our classic architecture. We offer a variety of room sizes, ranging from cozy European-style accommodations to spacious, opulent guest rooms 42"-55″ digital TV. The historic influence is evident in the thoughtfully crafted floor plans, while the decor exudes a refreshing blend of lightness, cleanliness, and boutique-inspired elegance. And don't forget to experience the magic of our rooftop lounge, where amazing live music awaits every night just footsteps from your hotel room. Your adventure begins in the heart of the action!