Jasonchen202020
18 Juli 2025
The room we eventually got was very good, clean and well equiped. However when we first arrived we were presented with a very poor room, tired, dark and gloomy; with a view of the car park, no veranda or usable patio.We had booked and paid for a superior room. We were then presented with an aggressive demand for $250 euros in cash (A/C 200, Safe 30, Tax 20) asked for a receipt but were refused. No mention of these charges when booking via Tui. Should have been warned when as advised by previous review I asked for a quote to hire a car...$700 euros for 10 days!! Paid £250 myself. We were moved after we complained, very good room, comfortable etc. No veranda or usable patio, very open windy no privacy. No Lagoon view from either room, it is clear although the apartments are advertised as "Lagoon View" apartments very few are and not all have the gourgous verandas people rave about.
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