The location of kapetaniana village up on the asterousia mountain with views of the Libyan sea. is amazing! I will give them credit for what they’ve done up there, being so far from civilization. The closest store or taverna is 20 to 30 minutes with difficult and scary road but the hospitality is not as expected. I am originally from Crete from the area of chania and their service came across as very laid-back and hospitable and unprofessional . We had to ask multiple times for any activities or how the system works there.. They have exclusivity for breakfast, lunch, dinner and any services so they should be clear and prices should be stated. Otherwise, you have to come prepared with your groceries and all you need to eat. We did not pre-book a room because we wanted to check it out before we get there and decide how many nights we were going to stay. Initial agreement was for one night for two couples two separate rooms but they wanted us to stay in one unit with2 bedrooms and shared bathrooms. I felt too much pressure to decide on something I didn’t really want. We were threatened that we had to pay the second full night because we wanted to leave after our first night. The responsible person Poppi was very pushy . I was not very happy with the way she behaved and even though I liked the place, I don’t think I will be going back. Do not pre-pay the room! The rooms are clean, but we ended up getting a room that the fireplace was malfunctioning, and there was smoke coming out of it. it was also cold in the room and the heat was not sufficient for this time of the year. They only have air-conditioning unit in the rooms. Anyway, The views are amazing and our company was great, so we had a good time with good wine and Rakhi . The staff at the restaurant was also very polite but not very informed and the food was very good. Therefore, the 4 stars are not for the behavior, but for the suboptimal services. The pool, even though it was supposed to be heated it was not operating. Could behavior goes long ways and gets you more customers ! No other organized activities were available. It’s a paradise for hikers though and nature watching. It is not easy to get down to the beach from the hiking paths. If you can bargain the price down and you like to hike, you should stay there.
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