We stayed for a week at this hotel in October 2023. Unfortunately, quite a few negatives which made our stay average... - We were first shown to a room that felt like a maze to get there. We had to go up a small wooden spiral staircase to get to - room was nothing like the pictures we had seen, with only 1 light working and the clip to hold the shower was broken. We approached reception to enquire about moving rooms and were told to return the next day to discuss, which we did. Upon approaching reception the next day, we were told yet again to return the following day to sort this. This conversation occurred once more. After wasting 3 days of our holiday, waiting around for reception staff to do something about our room and being told "your room is really nice", we were eventually moved to a new room in the modern area of the hotel. This new room was exactly what was advertised and definitely improved our experience. Unfortunately, the reception staff did not deal with this well and we found that they were incredibly contradicting in what they were saying: rude, lying, being promised multiple times for it to be sorted, management ignoring us and talking through staff instead of addressing us directly. Upon talking to other guests, we found we were not the only ones with such issues. - We had a bottle (not a water bottle) in the bathroom for hygiene purposes, which was thrown out by cleaners in the room. - We found that bar staff were inconsistent. We often asked for cocktails to be made as 'mocktails' due to neither of us drinking alcohol. This was ignored once, causing us to drink alcohol which was frustrating as we do not do so for religious reasons. I do not remember her name but one member of the team was incredibly rude. When we asked for a specific cocktail with no alcohol, being told "this is an all inclusive hotel; there is alcohol". We felt this was very rude, inconsistent and unnecessary. I'm unsure how difficult it is to make a cocktail without alcohol? It ultimately is just fruit juice so it was odd how she was so rude about this. - I found a pin from the notice board on the floor by the pool area, which could have been nasty if stood on. - One of our party was incredibly sick one night. This was a 24 hour bug after eating some dodgy fish, we believe. - WiFi was intermittent and often didn't work for me. - Walls fairly thin and often could hear flushing in other rooms. - Gym old and dated. - Pools cold. - Chicken burger in the burger bar tasted and looked like beef. I was challenged massively by staff when I brought this up. - We got quite a few bites whilst in our room but rarely had our balcony door open. - A la carte restaurant was an added bonus. However, due to religious reasons, we do not eat pork. We asked for this not to be brought to the table, as it would be wasted, but we were ignored and staff were quite pushy with bringing food, despite us asking for it not to be brought to the table. Thankfully there were a handful of
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