Hotel CIQ, Jalan Trus

Lokasi hotel bagus, dekat dengan mall. Namun kebersihan hotel agak dipertanyakan. Pada pandangan pertama, tidak apa-apa. Namun ketika dilihat dari dekat tempat tidurnya terlihat ada noda (bekas sepatu, seperti ada yang menginjaknya sebelumnya), selimut ada bekas tinta/pena, dan handuk ada semacam noda gosong (?). Meminta pengering rambut dan diberitahu bahwa itu akan diberikan dalam 5 menit, tetapi menunggu cukup lama. Namun, staf mengizinkan kami untuk check-in lebih awal karena kamar kami sudah siap. Secara keseluruhan, oke tapi pasti bisa menemukan hotel yang lebih baik dengan harga yang sama.

Kelebihan-Lokasi bagus. Kamarnya bersih. Dihargai dengan masuk akal. Kontra-Windows tidak dapat ditutup dengan benar. Pintu dan dinding cukup tipis. Saya mudah terbangun sehingga sulit untuk tidur.

Ok hotel dengan lokasi yang bagus. Terletak di dekat jalan Pasar karat dan wong ah Fook yang terkenal. Banyak kafe.

Fasilitasnya minim, 1 sabun, 1 tabung sampo untuk mandi tidak cukup untuk sehari. Rak gantung untuk menggantung handuk/pakaian di kamar mandi juga sulit dijangkau dan minim. Tidak ada tirai shower sehingga mangkuk toilet menjadi basah. Tidak ada sandal kamar yang disediakan. Remote tidak memiliki baterai sehingga harus mengganti saluran secara manual. Pengering rambut tersedia berdasarkan permintaan. Satu-satunya hal yang baik adalah dispenser isi ulang air tersedia 24/7. Lokasinya ok - berjalan kaki ke area Wong Ah Fook tapi lumayan. Kebersihan kamar oke tapi sedikit di bawah standar toilet. Layanan - check-in cepat, tetapi perlu melakukan deposit yang akan dikembalikan. Diberikan tenggang waktu checkout terlambat selama 30 menit saja, jika tidak diperingatkan bahwa 10rm akan dikenakan biaya.

Nilai uang.Lokasi strategis dan luar biasa.Di pusat JB.Dapat pergi ke pusat perbelanjaan dengan berjalan kaki.

Baik untuk menginap malam singkat karena kami datang terlambat seperti jam 10 malam.. memesan kamar termurah sehingga tidak ada jendela.. jika Anda tinggal lama akan menyarankan Anda untuk memesan kamar dengan jendela setidaknya tingkat yang lebih tinggi.. barang-barang dasar seperti sampo, Diberikan sikat gigi, kopi dll.. jadi tidak terlalu buruk.. kamarnya sangat kecil jadi tidak bagus untuk menginap lebih lama.. tidak ada kedap suara untuk kamar juga.

I am writing to formally complain about a disappointing experience at Hotel CIQ, Jalan Trus (86 Jalan Trus, 80000 Johor Bahru, Johor, Malaysia) during my stay from April 20-22, 2024. During my stay, I requested room cleaning services in the morning of April 21. Upon returning to my room at night, I discovered that all my toiletries left in the bathroom were missing. Despite immediately reporting this to the reception, they were unable to contact the housekeeping staff at the time. It was evident I had not checked out, as all my personal belongings were still in the room. This oversight raises serious concerns about the staff's attentiveness and the hotel’s protocol for guest property. I had to make a quick dash to the nearest Guardian store before they closed to get a new set of toiletries for the ones that went missing and I incurred an expense of RM157.75 – two facial cleansers, a shaver, shaving cream, a toothbrush, toothpaste, and mouthwash. When I discussed compensation for this loss, the manager, Jennie, informed me that only my toothpaste and shaver were found, and offered a mere RM50 discount voucher for a future stay, which is significantly less than my expenses, the stress and inconvenience caused. Requesting a fair compensation and reaching out to higher management led nowhere as Jennie stated she was the highest authority available and refused to provide further assistance. This lack of support and understanding from the hotel management added to the stress and inconvenience of my experience. I am dissatisfied with how this situation was handled and the compensation offered. It does not reflect a commitment to guest satisfaction or the seriousness of losing a guest's personal belongings. I hope this complaint urges Hotel CIQ to reassess their customer service policies and ensures no other guest experiences similar negligence.

Pros - inviting lobby, good location, staff polite and helpful, good that hotel provide a water dispensing machine, Cons - not sound proof, fair bit of noise from traffic at night, yrllow stain on bedsheet, tiny ants on bed, bedside table showing cup stains and sticky, shower head seems spoilt as the water was dripping down instead of spray like and out, making us stand superb close to the wall to be able to get the water, shower handle spoilt; came off while adjusting the water temperatuee, no tissue paper Overall, small hotel, very basic. Whilst I hv no issues with providing my own tissue paper boxes, shampoo or toothbrush n other stuff, felt that Cleanliness shd not be compromised no matter how.

This hotel is very near to the Johor customs to go into Singapore. Other than that, the sound proof system not so good but the location is really superb. But the receptionist and the owner are very friendly and they bring the home feeling to those who are staying there. Thank you for your hospitality. It’s very near to Immaculate Conception Catholic Church. Walking distance.