Ulasan HOTEL LAFORET SHUZENJI

Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill. The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo. We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.

Our room has a Mount Fuji view, which was great! However, the location of the hotel is situated on the hill, so May not be so convenient for travellers who don’t drive. Also, if you want to go to the public onsen within the hotel, you will have to take the shuttle bus, which is a bit inconvenient. However, overall this hotel is still a good choice!

Very nice view with the premium service appreciate that and the environment is very clean but the transportation is not friendly I will be appreciate that if there are frequent free shuttle bus service from hotel to train station❤️🗻⚡️

The place is amazing, own onsen in your room, and there is an amazing view of Fuji. The only problem is that there any restaurants for this hotel that doesn’t require a reservation prior to your check in, so if you need any food, you need to go to the hotel next-door. Other than that is a very good experience, very spacious room for your family or your friend, and it’s a great chance for you to get near nearer to the nature.

room lighting very dark

方面能看到富士山，私人温泉很舒服，酒店很大，設施餐飲都很好，值得去

友達と行きました！ 夜中に到着したにも関わらず丁寧に対応して頂きありがとうございました！

預訂富士山景的陽台風呂套房，辦入住也沒告知是一樓還是二樓，進了房間才發現不是我要的房型，再去理論説是沒有可換的房型了，而且居然把我們的行李都忘在前台都沒送到房間，去前台問了才送，出入也不方便，工作人員的英文都不咋地，溝通困難，總之，不值這個價位……

地方偏僻寧靜,需要自駕遊才去到,房間乾淨衛生,可以望到富士山,大浴場要走路5分鐘才到,晚上好多昆蟲。

とても素敵なお部屋でした、アメニティが人数分足りなかったのでそこだけ惜しかったです、、！

房間整潔, 房間內有溫泉泡澡池跟戶外大沙發, 陽台可以看到高爾夫球場, 雖然有臥室, 但睡在榻榻米上也很舒服.

Hard to get around without your own vehicle;hilly and not walkable. Also, I had a course dinner at Fuji restaurant which was poor at best and there was no other option. The lodging and the service by the staff was great though.

Very spacious room with private onsen at an affordable price. Nice half board at the restaurant with Mt Fuji view. Check in was a bit troublesome as you have to go to the guesthouse at the far end which is a bit of a distance from our hotel room. But it's walkable and got shuttle bus. You can use onsen at other property in that area too.

Beautiful area. Rooms with private onsen are fantastic. Great view of Mount Fuji beyond the trees in the room I stayed in. The drive up to the facilities is amazing. Amenities are great and shuttles/busses exist but it would be difficult leaving the area without a car. The facilities cover a pretty large area up a mountain which is something to note. Zero complaints for my stay, everything was fantastic.