Ulasan Tanna Evergreen Resort & Tours

Very close to the airport. A lot of small insects. Hotel has a good sea view. People are nice

Good service with good accommodation

The staff were very kind and provided a lot of hospitality even outside of the service. I definitely recommend this place when staying in Tanna.

The hot shower was good and the amenities were great! It was a shared bathroom, but there were no other guests so I was able to use it freely.

The hotel environment is very good

One of the few optional hotels on Tanna Island, it can only be said that there are no options, unless you spend more money to choose the spa hotel next door. The location is good, it's super close to the airport, and the volcano tour can be booked on the same day. The only experience I was most dissatisfied with was the hygienic conditions of the hotel. I ordered a coconut, but I ****** it in and ****** in a mouthful of sand. The straw was full of sand. I was so disgusted that I immediately ran into the toilet and vomited. The taste of the hotel's meals is also average, so there is no choice.

Very beautiful journey Tanna is really beautiful and worth going Evergreen is really worth it too The proprietress is a beautiful Zhejiang lady

Anyway, don't get your hopes up too much, haha

環境在當地算還可以？房間灰塵蠻大的就是

I am compelled to share our deeply frustrating experience with Tanna Evergreen Resorts. Despite facing unforeseen circumstances due to the sudden bankruptcy of Air Vanuatu, our appeal for a simple credit towards a future stay—rather than a refund—was bluntly denied. Our request was met with a rigid adherence to cancellation policies that showed no consideration for exceptional circumstances. Not only did this rigid stance disregard the potential of fostering a long-term relationship with frequent visitors like ourselves, but it also overlooked a crucial opportunity to demonstrate customer care and understanding. This experience has significantly tainted our perception of Tanna Evergreen Resorts, and we are left feeling undervalued and dismissed as guests.

While we were thankful they took us in due to us being stuck because of tropical low it was extremely disappointing. For the price it’s extremely run down. The pizza is made from a frozen pizza. The bathrooms are dirty. The snorkeling gear broken (our gear was stuck in airport storage at Vila) the entrance to the ocean has had no maintenance so my husband slipped and dislocated his finger. No first aid or medical help was offered and no one went to fix the access area. The tours are overpriced due to commission. I’m thankful they let us leave but this resort does not meet the expectations of the high price. The relationship between the management and the staff is obviously terrible. The staff are nice and obviously trying their hardest. If I was the owner I’d be extremely concerned and would get there and take a look themselves. This is the first bad review I’ve ever done.

Friendly and amazing staff. Nice sunset view from the pool and sunset spot view. We recommend TERT for your Tanna trip. For diner they serve delicious food but limited stock of some menu e.g lobster and fish long coconut. For kids,we recommend fish and ships.

Great communication BEFORE my stay, they offer free airport transport which is great. Their welcome is warm with coconut water, they show you the premises and inform you about the timings. Unfortunately regards the food they didn't stood up to the standards, as I previously communicated to them that I ate plant-based and they ensured that I would have options, that didn't happen. The included breakfast wasn't plant-based friendly. My first morning the staff members were kind of confused, there were just fruit out and I asked them if any bread or something more filling was coming out, they couldn't communicate with me so I asked for bread and cheese (that would be charged). Then 20 minutes later they put out bread and beans. My second morning I showed up at the dining room 30 minutes later than the breakfast started and almost nothing left, as they were not refilling. Besides all that my room was decent and loved their pool.

Outside of the covid period I have stayed several times a year at Tanna Evergreen for at least the past eight years. I have always been satisfied with my stays and the service has always been quite good. Certainly there have beens some disruptions in the supply chain since covid particularly with Air Vanuatu and food delivery to Tanna. I think both situations will improve as time goes by. The new internet service is greatly improved over the old one where sometimes you needed to sit near reception to get a connection. 500 Vatu for it is cheap based on the quality difference. My rooms have always been clean and well maintained. During the warmer months I will opt for a room with air conditioning although it is not often needed. Tanna is a pretty remote place and not all of our "First World" expectations will be met there. Tanna Evergreen may not be a "Spa Weekend" type of resort but as a place to stay while experiencing Tanna Culture and the volcano it is terrific. Mike and Stefanie have always been gracious hosts and will be happy to help you. Mark